Customer Service & Order Management Specialist

Job title: Customer Service & Order Management SpecialistLocation: On-site in Medina, OHSchedule: Monday–FridaySalary: $39,000 – $41,000 depending on experienceWhy This Opportunity Stands OutStrong emphasis on promoting from within, offering excellent opportunities for professional growth and long-term career developmentPartner with leading brands to deliver high-quality solutions for both business and consumer needsSmall team with a family-like atmosphereFlexible, supportive work cultureOpportunity to grow and take on more responsibility over timeKey Responsibilities (Customer Service & Order Management Specialist)Maintain availability to answer incoming phone inquiries in a timely and professional manner.Request quotes from the quoting team when necessary.Serve as a point of contact for the Intake and Quote teams, providing information and responding to questions.Execute the order management process with accuracy, efficiency, and timeliness.Upload and maintain order details in customer portals.Revise shipping dates in the internal system as needed.Communicate any changes in lead times or shipping dates to customers and sales representativesQualifications (Customer Service & Order Management Specialist)Prior experience in customer service, order entry, or related operations role.Strong organizational skills and attention to detailProficient in using internal systems and shared drives.Excellent communication skills—both written and verbal.Ability to multitask and prioritize in a fast-paced environment.For immediate and confidential consideration reach out to me, Kelley McEndree, at kmcendree@cfstaffing.com.