Remote Complaint Resolution & CX Leader

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Remote

April 2nd, 2026

A financial services company is seeking a Complaint Resolution Manager in Charlotte, NC, to lead a team focused on delivering exceptional customer service. The role involves overseeing contact center operations, managing escalated issues, and driving team performance. Key qualifications include a bachelor's degree, extensive experience in customer service, and strong leadership skills. The ideal candidate is bilingual and has a keen understanding of contact center methodologies. This position requires strong analytical skills and the ability to work in a fast-paced environment.#J-18808-Ljbffr

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