Client Services Coordinator

Position: Client Services Coordinator Company: Display Company Address: CHICAGO, IL 60632 Pay rate: $23-25/hr Schedule: Monday- Friday, 8am-5pm Job Summary: The Client Services Coordinator plays a critical role in supporting the successful execution of retail maintenance, replenishment, fixture, and technology programs for key client accounts. This position serves as an operational backbone to the Client Services team by ensuring the accurate processing of orders, inventory management, reporting, client communication, and cross-functional coordination required to deliver exceptional service. The ideal candidate is highly organized, detail-oriented, customer-focused, and capable of managing multiple priorities in a fast-paced environment. This role acts as a liaison between clients, account teams, operations, warehouse teams, and third-party vendors to ensure projects are executed efficiently, accurately, and in alignment with client expectations. SCOPE & ACCOUNTABILITY The Client Services Coordinator is responsible for supporting daily operational activities associated with client service delivery and program execution. This role directly contributes to client satisfaction by maintaining accurate data, facilitating timely communications, monitoring inventory levels, supporting order fulfillment activities, and ensuring reporting integrity. The position is accountable for: Maintaining accurate client and inventory records Supporting the timely processing and execution of client requests Coordinating information flow between internal departments and external stakeholders Monitoring ongoing projects and communicating status updates Identifying operational risks and proactively escalating concerns Supporting financial and operational reporting requirements Contributing to continuous improvement initiatives that enhance client experience and operational efficiency KEY RESPONSIBILITIES Client Support & Communication Serve as a primary support resource to Client Services Managers and account teams. Respond promptly and professionally to client inquiries and requests. Maintain accurate account information and supporting documentation. Assist in preparing client reports, presentations, and operational summaries. Support client meetings through documentation, action tracking, and follow-up activities. Order Management & Program Coordination Process client work orders accurately and within established service-level expectations. Coordinate project activities with Operations, Warehouse, Procurement, and Field Service teams. Track project milestones and proactively communicate schedule changes or risks. Monitor open orders to ensure timely completion and resolution. Support execution of special projects, rollouts, and nationwide deployment initiatives. Inventory Management Maintain inventory databases and inventory-related reporting. Monitor inventory levels and identify replenishment requirements. Investigate inventory discrepancies and coordinate corrective actions. Track movement and consumption of service parts, replacement components, and client-owned inventory. Assist with inventory audits and reconciliation activities. Reporting & Data Management Generate and maintain routine client and operational reports. Ensure accuracy and integrity of information contained within company systems. Track budget-related information and project activity as directed. Maintain documentation supporting account performance and operational metrics. Analyze data trends and highlight potential concerns or opportunities for improvement. Issue Resolution Identify missing, damaged, delayed, or incorrect materials. Coordinate investigation and resolution activities with vendors and internal teams. Escalate critical service issues appropriately and in a timely manner. Support root-cause analysis and continuous improvement efforts. KEY INTERFACES (NON-REPORTING) This role regularly collaborates with: Client Services Managers Program Managers Operations Leadership Warehouse & Logistics Teams Procurement & Sourcing Finance & Billing Field Service & Installation Teams Technology Support Teams External Vendors and Suppliers Client Stakeholders KEY PERFORMANCE INDICATORS Success in this role will be measured against metrics including but not limited to: Operational Excellence Order processing accuracy rate Order completion cycle time Report accuracy and timeliness Inventory record accuracy Client Service Responsiveness to client inquiries Internal and external stakeholder satisfaction Quality and professionalism of communications SLA compliance Inventory Management Inventory variance rate Timeliness of replenishment identification Accuracy of inventory reporting Audit compliance results Administrative Effectiveness Data integrity across systems Documentation accuracy Task completion against deadlines Process adherence and compliance QUALIFICATIONS Education High School Diploma or GED required Associate's Degree in Business Administration, Supply Chain, Operations, or related field preferred Experience 2–4 years of experience in client services, account coordination, project coordination, customer service, or related operational support roles Experience supporting retail, construction, fixture deployment, field services, logistics, or inventory programs preferred Experience working directly with client-facing communications preferred Technical Skills Intermediate to advanced Microsoft Excel skills Proficiency with Microsoft Word, Outlook, and Teams Experience using ERP, inventory, CRM, project management, or ticketing systems preferred Ability to analyze operational reports and identify discrepancies Strong data-entry accuracy and reporting capabilities If you are interested, reach out to Arely !626272515O!