Utility Service Coordinator

Work Hours: 40+ hours / week: M - FAbout the Role: Are you a people person who thrives on solving problems and making connections? Join KUB as a Utility Service Coordinator—your work will directly shape how homes, businesses, and communities grow in our region! In this dynamic, customer-facing role, you’ll serve as the go-to specialist for homeowners, builders, contractors, and developers needing residential or commercial utility services. You'll meet with customers daily to understand their needs, design utility solutions, and coordinate projects from start to finish. If you're organized, solution-oriented, and thrive in a fast-paced, collaborative environment—this is the role for you!What You’ll DoAct as the primary point of contact for customers seeking new, modified or upgraded utility services.Prepare drawings, designs, cost estimates, and service contracts.Coordinate with builders, developers, contractors, inspectors, and internal KUB teams to ensure smooth project delivery.Manage multiple land development and utility installation projects simultaneously.Advise customers on utility service policies, fees, easements, agreements, and programs.Stay up to date on all KUB regulations, safety standards, and procedures.Participate in occasional after-hours emergency response or storm restoration efforts.Physical Requirements:Requires the ability to operate and to get in and out of a vehicle many times a day. Requires the ability to move freely throughout the office to review maps, drawings, and design layouts while meeting with internal and external customers. Requires the ability to move freely about customers’ properties over all types of terrain and walking considerable distances. Requires the ability to work under pressure and tight time constraints while addressing numerous customer issues related to providing new utility service. Requires the ability to lift and/or move up to 50 pounds.Minimum RequirementsHigh school diploma or equivalentFundamental understanding of electric, gas, water, and/or wastewater systemsStrong written and oral communication and customer service skillsAbility to manage time effectively and prioritize tasksComputer skills, including knowledge of the Microsoft Office SuiteValid driver’s licensePlease note that due to job responsibilities, KUB does not provide immigration sponsorship for and/or based on this position.Preferred RequirementsThree (3) years of experience in the operations of utility systems or related fieldExperience in the fields of utility design, utility installation, and/or constructionDemonstrated ability to simultaneously manage multiple projectsAssociates or bachelor's degree in related fieldExperience with PeopleSoft applications, particularly Customer Information System (CIS) and Geographic Information Systems (GIS)Advanced understanding of electric systems and operationAbout The Selection ProcessPhase 1 – Apply online at www.kub.orgPhase 2 – Experience, training, and education evaluationPhase 3 – Interview with department representativesPhase 4 – Written, performance, and behavioral exercisesPhase 5 – Background InvestigationPhase 6 – Physical assessment and/or drug screen**KUB is part of the Tennessee Drug Free Workplace ProgramIf special accommodations are needed at any phase of the selection process, please notify Human Resources in advance.Knoxville Utilities Board is an Equal Opportunity Employer