Quality Assurance Analyst I

Who is a QA Analyst I at SMT?Do you love solving complex problems? Do you have past experience working in a QA or software testing environment? Do you enjoy knowing the "why" and "how" that makes applications work? Are you a big fan of the basketball, hockey, tennis as well as other sports? If you answered yes to these questions, we've got the right opportunity for you as a QA Analyst I at SMT!As a QA Analyst, you would work within SMT's Technology Services department to support software development and product management through rigorous testing and troubleshooting methods for our technology.This opportunity requires exceptional attention to detail, curiosity and problem solving, strong written communication and documentation abilities.This is a hybrid position based out of our Jacksonville, FL office.What is Your Daily Impact at SMT?As a QA Analyst, you will be responsible for testing and deploying innovative new product releases. You will also tackle troubleshooting customer-reported field issues for existing product releases.As part of your utilizing both off-the-shelf and SMT internally developed test tools to execute these responsibilities, as well as building, verifying, maintaining, and troubleshooting product installers.Additional responsibilities include:Performing manual, functional and regression testing of SMT base productsIsolating, replicating, and documenting defects and verify fixesCreating product test checklists, scripts, scenarios and end-to end test plansUsing high-level (acceptance test) tools for automated testing of SMT base productsIdentifying test requirements from specifications prior to the development of a given product or featureCreating clear, concise, detail-oriented acceptance test suites (sets of scripts)Writing front-end tests prior to the development of a given productWorking within multiple Scrum teams to test project-related software and to build install scriptsSupporting customers dynamically in the field with periodic on-call responsibilities and troubleshooting customer software issues in the fieldProviding thorough and accurate written and verbal updates to managersWhat Do You Bring to SMT?Here are some of the key skills and experiences we are looking for in our next teammate:Bachelor's degree in Computer Science, Technology, Engineering, or a related field, or comparable industry experience2+ years' experience with software QA and using automated test tools preferredAPI testing experience is preferred2+ years' experience with an agile (Scrum)-based test-driven software development life cycle preferredFundamental understanding of major sports, particularly basketball, hockey and tennis.Strong attention to detail, analytical and problem-solving skills to efficiently working problems to resolutionA self-motivated mentality with stellar time management and organizational skillsProfessional communication skills, both verbal and writtenA positive "can-do" attitude when troubleshooting or problem solvingAbility to:Work well in a fast-paced and ever-changing environmentLearn new base products and testing techniquesMulti-task and maintain attention to detailIndependently research and respond to technical questions and issuesIndependently, quickly, and efficiently identify and solve technical problemsQuickly learn new concepts, industry trends, and technologiesWhat Can SMT Offer You?Your work will directly contribute to sports broadcast products enjoyed by millions of fans across the world. You will get to tell your family and friends, "Hey, I helped build that!"You will get to work in a highly collaborative and supportive environment and get to partner with some of the tops minds in the sports technology field.This is a full-time position, which included the following featured benefits:Medical, dental and vision insurancePaid time off + 10 Company paid holidaysCompany Paid Life InsuranceShort-term and long-term disabilityFlexible Spending and Health Savings AccountsAccess to mental health services401KPet insurance and moreWho is SMT?SMT is the leader in real-time data and graphics solutions for the biggest events in sports. From the famous Yellow First Down Line to leading-edge analytics, virtual enhancements and behind-the-scenes tools like video board production and talent prompters, SMT powers the fan experience across every screen and stadium.For over 40 years, we've helped shape the broadcast and in-venue presentation of the Olympics, Super Bowls, Triple Crowns, tennis Grand Slams, golf majors, NASCAR, NHL, NBA, NCAA tournaments and more.But we're more than our tech: Our team thrives on the adrenaline of live sports. We travel together, work hard together and form lifelong bonds along the way. Whether we're launching graphics during a game or hitting the lanes for our bowling league, we've got each other's backs.Are you ready to be a game changer? Learn more at SMT.com or follow us on social.Are you ready to join the SMT Team and become a Game Changer?Apply Now!SMT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please let us know when you apply if you need any assistance during the recruiting process due to a disability. SMT participates in E-Verify.