Lead data analyst

Job TitleMust Have Skills (Most Important):Excellent Data Analysis SkillsAbility to provide strategic recommendations based on large sets of dataExcellent Project Management SkillsExperience building innovative products and solutionsTechnical knowledge to partner with our GTS counterpartsDigital backgroundExperience working with field teamsStrong cross-functional skillsProcess OrientedBachelor's Degree5 plus years of experienceDesired Skills:Familiarity with chat/messaging platforms and technology LivePerson or LiveEngageA heavy focus on delivering best in class agent and customer experiencesWillingness to learn and take on new challengesMasters Degree or Certification in Digital CX or related fieldsJob Duties:This person would be Client's lead for data analysis and insight recommendations supporting the Live Sales Chat Customer Experience team.As a major part of Client's business, Sales Chat continues to deliver a strong customer experience.In order to continue to grow our experience, added focus is needed to understand and build insights based on data to help drive our business forward.This person would need to be able to assess complex problems and identify solutions.Education or Certifications:Bachelor's Degree NeededMasters Degree or Digital CX Certification preferredLogistics:Standard 9.00 to 5.