Senior Customer Service Representative #353967

Senior Customer Service Representative At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to move. Job Overview Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and warehouse personnel to establish service criteria and meet customer requirements. What will you enjoy doing (duties/tasks) Provide exceptional customer service to the vendors, manufacturers, global hub staff and customer using the following system tools: HP Open View, Web portal ASN upload, and Inview Create and handle service calls, change orders, and work orders Assign all service calls, change orders and work orders to the proper parties for handling Communicate status updates via email communication Follow prescribed work instructions outlining all hub processes The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation. What you need to succeed (Qualifications, experience, skills, attributes) This is a senior level position. Proficient with Windows OS, Word, and Excel. Excellent interpersonal, communication, and critical thinking skills required. High school diploma or equivalent required. Generally prefer 3-6 years customer service experience. Transportation/logistics/warehouse experience preferred. Adaptability in a fast paced environment a must. Why You will Love DB Schenker Many of our jobs come with great benefits-including healthcare, ways to save for the future, and opportunities for career advancement. Earn up to 3 weeks' Vacation over the course of your first year + Holidays + Sick Days Full Health Insurance after 60 days (medical, dental, vision, prescription drugs) Career Advancement. We are strong believers in continual training and development for our people. Your success is our success Your Safety is important to us, so we will provide protective gear Health Advocacy support for you and your family Company Paid life insurance Company paid Short-Term Disability 401(k) option How to Get Started You can begin by applying above or visit us at https://dbschenker.com/global/careers Stay Connected With Us Twitter: @DBSchenkerUSA LinkedIn: www.linkedin.com/company/dbschenker/ Facebook: @DBSchenkerAmericas Visit our Blog: www.nowthatslogistics.com DB Schenker is committed to a diverse and inclusive workplace. DB Schenker is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance Shift: Day shift Experience: Warehouse: 1 year (Required) Customer Service: 1 year (Required) Work Location: In person