Software Support Analyst II

Employment Conditions 8 hours per day, Monday-Friday, 260 days per year. The starting pay is set at 90% of the full salary range until proficiency is achieved. At 90%, the salary ranges from $91,915.20 to $103,480. Once proficiency is reached, pay increases to 100% of the salary range, which is $102,128.00 to $114,982.40.Work is performed in an office environment, however, approximately 50 percent of this time may be spent working at the various school district locations. Routine travel is required to visit local school districts as well as for workshops and conferences. Sitting for extended periods of time working at a computer terminal is common. Lifts and carries a maximum of 15 pounds. Adequate manual and finger dexterity, hearing, speech and vision are necessary to perform the essential functions of this position. This position is telecommute-eligible per Policy 5225.Hazards: Potential hazards are present based on the fact that the position requires the incumbent to travel a significant amount. Hazards may include but are not limited to traveling alone, traveling in inclement weather conditions, varied road conditions, rush hour traffic, etc.Conditions of EmploymentDoes the law allow you to become employed in the U.S.? (You will be required to furnish proof of U.S. citizenship or alien identification documents entitling you to work in the United States if you are hired.)Are you physically able to perform the duties of the job for which you are applying with or without reasonable accommodation?I authorize Northwest ESD 189 to make an investigation of my personal, educational, vocational, or employment history. I further authorize any current or former employer, firm, corporation, educational or vocational institution or government agency to provide Northwest ESD 189 with any information they have regarding me. I hereby release and discharge Northwest ESD 189 and all those who provide information from any and all liability as a result of requesting, furnishing and receiving this information.I understand that references and personal information, which become part of this application will be regarded as confidential and will not be revealed to me.I certify that all statements made by me on this application are true and complete. I understand that misrepresentation or falsification of statements made in this application constitutes grounds for immediate dismissal or refusal to hire.I understand that a criminal history on all applicants considered for hire by the NWESD shall be requested through the Washington State Patrol and/or Federal Bureau of Investigations (FBI) as a pre-employment prerequisite.General QuestionsWhere did you first learn of this job posting?What aspects of the Software Support Analyst II position are most interesting to you, and how do they align with your skills, experience, and professional goals?Please describe your experience using and/or supporting Business Information Systems, particularly within a Fiscal, Human Resources, or Payroll context (e.g., Qmlativ or Skyward School Management or similar platforms). Include the specific modules and tasks you handled and your level of responsibility.Describe a time you analyzed and resolved a complex, client reported software issue. What steps did you take to diagnose the problem, and how did you communicate the resolution to the end user?Share an example of how you have worked within a team to solve customer support issues, share knowledge, or improve service deliveryTechnology changes quickly. Describe how you independently learn new systems, tools, or updates and apply that knowledge to your work.Application RequirementsA complete application packet for this position must include the following attachments:- Letter of Interest- Resume- Transcripts (Official or Unofficial)Other attachments are optional and may be included at your discretion.BenefitsMedical Insurance; Dental and Vision insurance with 100% paid premiums for employee and eligible dependents; Annual Paid Leave - (20-25) Vacation days, (12) Sick days, (1) Floating Holiday, (13) observed Holidays, Bereavement Leave, Jury Duty Leave; Tuition Reimbursement; Long Term Disability; Basic Life Insurance; WA State Dept. of Retirement Systems Membership -Teachers' Retirement System (TRS) or Schools Employees' Retirement System (SERS); Deferred Compensation Program (DCP) offering 457 deferred savings plan; Flexible Spending Accounts for medical and dependent care; Voluntary Employees' Benefits Association (VEBA) participation; Employee Assistance Program; Professional Development opportunities.AttachmentsLetter of Interest*Resume*Transcript #1*OtherReferences