CUSTOMER SERVICE TIER I (OKC) - Non-Safety Sensitive

Customer Service Tier I (OKC) - Non-Safety SensitiveJob Category: CUSTOMER SERVICE Requisition Number: CUSTO008308 Posted: March 9, 2026 Full-Time On-site Distribution Center-OKC | 97 413 S. Portland Ave. Oklahoma City, OK 73108, USA DescriptionSchedule: 10am-7pm, Off Wednesday and either Saturday or Sunday Pay: $14-$17 EXAMPLES OF WORK PERFORMED: Provide timely and accurate information to customers requests and concerns; assist customers, sales, and delivery drivers with purchases; inbound calls and face to face interaction with customers regarding warranties and returns; orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels; flows up with factory on outstanding service orders to update status; works non-sellable report to eliminate items waiting on parts; partner with sales associates to meet and exceed customer service expectations; ability to organize and manage multiple priorities; maintain the office appearance by keeping everything neat and clean; file the daily invoices. Any other duties as directed by management. PERKS OF THE JOB: Fun work environment! Benefits Package - Health, Dental & Vision, 401k Matching, Life Insurance, HSA, FSA, Accident, Critical Illness, and Hospital Indemnity coverage, Short and Long Term Disability and Employee Assistance Program Paid Vacation Employee Discounts 10% Gym onsite EMPLOYMENT STANDARDS: Ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members; positive attitude when working with customers; customer service experience preferred; knowledge of employment and merchandise handling procedures. PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion. Heavy Work: Lifting up to 20 lbs occasionally. Work Environment: Indoor climate controlled environment. Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.