Night Audit Agent

Mt. Olympus Resort in Wisconsin Dells is hiring a Night Audit Agent! Join our team today! This position provides superior customer service beyond guest expectations. Front-desk employees are the first person customers speak to or interact with. Greeting and receiving guests and customer service are usually a common thread in all front-desk job descriptions. Responsibilities for a front-desk often include answering a multi-line phone system and greeting and directing guests, as well as staff. Duties include responding to complaints, service issues and other general questions or concerns as appropriate. Job type: Full-time, non-exempt Schedule: 11:00 p.m. - 7:00 a.m.* or 8:00 p.m. - 3:00 a.m. including weekends and holidays.*These hours may vary slightly based on hotel occupancy and department need. DUTIES AND RESPONSIBILITIES:-Reports to the Front Desk Manager. -Assuring friendly, courteous and accurate check-in and check-out of room guests. -Answering the phone professionally, courteously, and responding to questions with accurate and current information. Directing all incoming calls swiftly and correctly. -Competent knowledge of the property, local attractions and current activities. -Promote friendly, courteous, superior customer service. -Taking room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information -Will be responsible for handling a high volume of cash, credit and sales transactions -Keep front desk area and own station neat, tidy, and clean -Monitor guest safety and service issues to provide the safest and most customer-oriented environment -Responsible for assisting and monitoring of room availability, maintenance and housekeeping issues and communication those to housekeeping in a timely and efficient manner -Other duties as assigned REQUIREMENTS:-Must be able to maintain and present a professional appearance -A professional attitude is required at all times -Must be honest and dedicated -Must be able to maintain confidentiality and be trustworthy -Exceptional oral and written communication -Must possess excellent time management skills and strong communication skills -Must be a team player and able to provide superior customer service -Must be able to work weekends and Holidays What We Offer:On Demand Pay- Get Paid the Same Day you Work! Fun and Exciting Work Environment! FREE Waterpark Park & Theme Park Passes (based on resort occupancy) Full Time, Part Time and Seasonal Positions Employee discounts on hotel rooms, retail and food Company-wide outings Full Time Employees are Eligible for Benefits: Health Insurance, Dental Insurance, Vision Insurance, FSA Health & FSA Dependent Care after 60 Days of Employment 401K and Paid Time Off after 1 Year of Employment For more information about our property, visit our website