Customer Success Manager
Who We AreSubject is an educational technology startup looking to elevate this generation’s classroom experienceand deliver quality education to learners everywhere. Backed by Kleiner Perkins, SoftBank OpportunityFund, Owl Ventures, and others, our rapidly-growing LA-based team is empowering a global communityof students with access to on-demand, delightful learning that truly engages. Our cinematic, short-formvideos are tailor-made for today’s young learners who are accustomed to the best of consumer mediaand technology.We are racing to re-imagine the possibilities of classroom learning. Apply now to learn more!About the RoleInterested in joining a world-class Edtech startup that’s working to make education more accessible andequitable for everyone? Subject is looking to hire a manager to help grow our Customer SuccessManagement team. This manager will work closely with our Midwest-based district partners throughoutthe customer lifecycle and manage all onboarding & training support activities.This is a full-time role. This role is centered on servicing our Midwest accounts, so consistent travel toChicago, Detroit, and surrounding areas is expected.. When not traveling to visit partners, you arerequired to be with the rest of the company at our LA HQ office M-Th.Compensation is highly competitive, a mix of equity & cash, and commensurate with experience.What You'll DoWe are looking for a motivated manager to join our team with a passion for education and at least threeyears of relevant work experience. This is a highly impactful and cross-functional position - you will beworking directly with our customers as well as our Product, Operations, and Sales teams.Manage all Onboarding activities for new district & school partners (candidate must be willing totravel on occasion for onsite trainings)ResponsibilitiesProvide ongoing training & professional development support to partner educatorsWork with Marketing to assist in the development of new training and tutorial materialsMonitor customer health and effectively escalate issues to appropriate teamsWork with Account Executives to identify new business development opportunitiesGather feedback to inform future product and curriculum decisionsQualifications3+ years of relevant work experience, ideally in a customer success, customer support, or business development capacityExceptional written and verbal communication skillsTeam player passionate about education and Subject’s missionSelf-starter who is comfortable working independently, but also raising a hand when stuckExperience working in an early-stage start-up environment is recommended, but not required