Senior Program Delivery Manager (Req#1355)

Overview As Senior Program Delivery Manager at ePlus, you bridge internal delivery teams and client stakeholders to ensure services are delivered on time, within budget, and aligned with contracts. You lead high-visibility technology programs, drive governance and client escalation, and maintain billable utilization. You collaborate with cross-functional teams to forecast revenues, manage risks, and support strategic initiatives. This role offers impact across enterprise IT deployments and digital transformations in a collaborative, client-focused environment. Compensation / Benefitsmedical benefits401(k) eligibilityemployee stock purchase programpaid time off (vacation, sick time, personal leave) ResponsibilitiesManage internal and external resource schedules within the PMO frameworkLead customer-facing meetings and gather requirements to develop schedulesEnsure project plans meet time and budget constraintsForecast project revenues monthly and analyze variances with corrective actionsLead large-scale deployments across infrastructure, cloud, security, AI, and digital transformationApply Agile, Waterfall, Hybrid, and SAFe methodologiesDrive governance structures and executive-level cadence (EBRs/QBRs)Coordinate cross-functional delivery teams and ensure PMO standardsSupport pre-sales, SOWs, RFP/RFI responses with delivery leadershipMaintain scope, schedule, budget, dependencies, RAID logs, and executive communicationsManage escalations and recovery for at-risk programsDevelop and monitor KPIs and SLAs for high-quality service Key requirements7+ years in IT consulting, professional services, PMO leadership, or enterprise delivery7+ years in a client-facing roleExperience with IT managed services and enterprise technology programsAbility to maintain billable utilization while managing strategic accountsStrong verbal and written communication, able to translate tech impact for non-technical clientsAbility to work in high-risk, high-pressure situations and energize engineering teamsPolitical acumen to navigate client org dynamicsOperational service delivery management expertiseSystems and IT literacy across Networking, Security, Wireless, SAN, and Server ManagementRelevant certifications preferred (PMP, PMI-ACP, CSM, SAFe Agilist, ITIL)Executive communicationStrategic relationship buildingProblem solving under pressureProject and program managementKnowledge of PMO standards and governanceExperience with Agile, Waterfall, Hybrid, SAFe