PET Program Coordinator 2 (Program Lead)

Description: POSITION: PET Program Coordinator 2 (Program Lead) SALARY: Starting at $56,687 Per Year (DOE) LOCATION: IRCO Main Office: 10301 NE Glisan Street, Portland, OR 97220 APPLY AT: www.irco.org STATUS: Full-Time with Benefits PROGRAM(S): Pre-Employment Training (PET) Program REPORTS TO: Assistant Manager/PET Program Coordinator OPENING DATE: July 22, 2024 CLOSING DATE: Open until filled. LANGUAGE: High-level proficiency in written and spoken English is required. REQUIREMENTS: A driver’s license and proof of auto insurance are required. GENERAL POSITION SUMMARY: For decades, IRCO has been dedicated to assisting refugees in Oregon in finding employment opportunities. In 2021, IRCO expanded its services to include a new resettlement site, providing support to newly arrived refugees and parolees as they make Oregon their new home. Through a combination of resettlement and employment and pre-employment training services, IRCO aims to facilitate a smooth transition for individuals seeking to rebuild their lives in a new country. The Refugee Employment Services (RES) and the Pre-Employment Training Programs, in partnership with various refugee resettlement agencies in Oregon, works to create pathways to employment and training for newly arrived refugee and immigrant clients. By collaborating with these agencies, IRCO can offer a comprehensive range of services designed to help individuals integrate into the workforce and achieve self-sufficiency. JOB DESCRIPTION SUMMARY: This position provides support to the Sector Assistant Manager by assisting with various programmatic functions, with a focus on staff management, community collaboration, and client support. Responsibilities include training, performance monitoring, data management, and participation in program development and evaluation as well as supporting recruitment. Additionally, the role emphasizes building relationships with RES, promoting client services, and ensuring program compliances. KEY RESPONSIBILITIES: Responsible for overseeing daily tasks assigned to staff and volunteers, including assisting in the hiring and onboarding of new team members, as well as participating in decisions regarding disciplinary actions. Oversee and evaluate staff assignments, caseloads, ensuring that clients receive essential support and services. Conduct training sessions on program policies and procedures to ensure staff members are well-equipped to assist clients effectively. As a supervisor, will be responsible for overseeing a team of at least 8 instructors, office assistants and volunteers, while also performing other program related tasks as assigned by management. Monitor staff performance and provide timely reminders of important deadlines. Participate in the annual performance review process to assess and improve team performance. Cultivate strong working relationships with Business and Employer Engagement Specialists and community partners to enhance client services. Work closely with the RES program team to develop and implement client employment and support job readiness activities, ensuring that individuals in need receive comprehensive assistance. Assist the manager in developing program rules, policies, goals, plans, and evaluations to ensure program success. Prepare and submit monthly and semi-annual program reports to track progress and outcomes. Attend internal and external meetings to advocate for client needs and enhance client services. Maintain a confidential database and tracking records for clients. Collaborate with RES teams to ensure schedule and completion of English Testing and as well as the results and starting date for PET are provided to RES staff and clients are informed. Collaborate with the RES and ODHS teams to collect and monitor client data using TRACS. Ensure data accuracy and compliance with agency and funder requirements. Process requests for direct client financial assistance. Work closely with the Assistant Manager and IRCO's fiscal team to submit and track expenses effectively. Foster a diverse and inclusive work environment. Prioritize safety practices in all work activities. Incorporate an equity and inclusion perspective into all aspects of work. Implement trauma-informed care principles in all work activities. SECONDARY FUNCTIONS: Provide comprehensive administrative support to the Assistant Manager, which includes managing schedules, creating agendas, and documenting meeting minutes. Aid in the development and dissemination of program materials and communications. Collaborate with Business and Employer Engagement Specialists in hosting outreach events and workshops to showcase program services and attract potential clients and partners. Contribute to the creation and distribution of promotional materials, flyers, and newsletters to increase awareness of program offerings. Offer technical support to staff and clients in utilizing program-related software and databases. Address and resolve basic technical issues related to data entry and reporting systems. Engage in continuous professional development opportunities to remain current on program management best practices, community collaboration, and client support services. Share acquired knowledge and skills with team members to enhance overall program efficiency. Assist in the planning and execution of program-related events, workshops, and training sessions. Manage logistics, such as venue reservations, catering arrangements, and participant registration. Aid in identifying and securing additional resources and funding opportunities to facilitate program growth and sustainability. Support the preparation of grant applications and reports as required. Conduct routine evaluations of program processes to ensure compliance and enhance quality improvement efforts. Requirements: REQUIRED SKILLS AND COMPETENCIES: Education: Associate or bachelor’s Degree required. Experience: 5-6 years of experience in a related field required. Additional Language: Proficiency in a second language preferred. Computers: Proficiency in Microsoft Office, Word, Excel, PowerPoint, Outlook, and knowledge of the public transportation system and childcare resources. Communication: Regular communication inside and outside the organization to exchange ideas and gather information. Creativity: Development of new processes and procedures or the redesign of interrelated processes and procedures as needed. Effort: Regular variation in tasks with decisions on task completion order; little physical effort such as sitting, standing, walking lifting, carrying, or constant movement, that allow for movement needed to complete work tasks Responsibility: Some impact on organization operations, programs, expenses, or budgetary outcomes; routine work with regular supervision. Working Conditions: Office environment with occasional field work or remote work. WHAT WE OFFER: IRCO is a very employee-friendly workplace and offers great benefit package to our staff: Many flexible working arrangements and schedule. Amazing opportunities to work with people from all over the world. Work that helps your community. 3 to 6 weeks of PTO per year. 401k of over 100% on first 5%, immediate vesting. 3% match of student loans or college savings. 12 paid Holidays and 1 Floating holiday per year. Medical & Dental insurance options with 90% coverage for employee AND Families, no deductibles. Employer Paid Life, Short-term, and Long-term Disability Insurance. HOW TO APPLY: Complete the IRCO application in our Careers Portal: IRCO Application for Employment. Upload your resume and cover letter addressing your qualifications for this position www.irco.org. Email jobs@irco.org with questions about this position. Please note that physical applications are accessible from IRCO’s main office, 10301 NE Glisan, Portland, OR 97220. Due to the high volume of applications received, we will not be able to contact applicants or return calls regarding applications. Applications without both a cover letter and application will be dismissed as incomplete. ABOUT IRCO:[JN1] IRCO's mission is to welcome, serve, and empower refugees, immigrants and people across cultures and generations to reach their full potential. Our vision is a future where all refugees and immigrants belong, our staff are nurtured, and all communities thrive. Founded in 1976 by refugees for refugees, IRCO has over 40 years of experience working with refugee and immigrant communities in the Portland metropolitan area, and over five years in Eastern Oregon. IRCO is the largest provider of employment services and job training for newly arrived refugees in Oregon; and we support families at every stage of their lives from the time they arrive in Oregon. Find out more at www.irco.org. IRCO IS AN EQUAL-OPPORTUNITY EMPLOYER