Administrator, Customer Service

divh2Job Description/h2pPosition Summary/ppResponsible for responding to customer inquiries and complaints. Answers and initiates a variety of real-time inbound and outbound voice-based communications to support customer care- primarily order taking order tracking./ppEssential Duties Responsibilities/pulliProvide a solution for all callers- if answer is not known- will need to research and follow up/liliLog customer data for return processing/liliAnswer and log customer phone calls/liliMaintain pleasant positive phone voice and attitude/liliProcess customer orders/liliProvide shipment, order or invoice documentation upon request (COA/ COC/ PL/ SOA etc)/liliProcess change requests/liliProvide accurate sales rep information to customers upon request/liliCreate incidents, tasks, and inquires within ServiceCloud where applicable and respond to those inquiry types assigned to the team./liliReview orders for product availability/liliAnswer customer phone calls regarding order changes, address changes, shipment preferences, product questions availability, shipping dates and back order resolution/liliCoordinate with the shipping companies regarding order status and P.O.Ds/liliExpedite urgent requests, following through with customer to ensure product delivery details are communicated through to delivery/liliEnsure phones are covered at all times during normal working hours/liliCross train in other areas within Supply Chain Solutions in order to better support the functions of the supply chain./liliOther miscellaneous duties or special projects as assigned/li/ulpKnowledge, Skills Qualifications/pulliBasic excel skills/liliBe able to come up with creative solutions for customers internal and external with little to no help from a supervisor/liliAbility to communicate clearly and effectively- in a positive manner/liliAbility to manage tasks in a high-pressure environment/liliAbility to multi-task/liliAbility to work hours from 8-5:pm CST/liliGeneral knowledge of the manufacturing, sales and distribution processes/li/ulpEducation and Experience/pulliHigh School diploma required; college degree preferred/liliERP experience a plus, computer skills required, working knowledge of MS Office/liliMinimum 1 year of Customer Service or Call Center experience preferably in medical or medical device industry/li/ulpMinimum Qualifications/pulliMust be 18 years of age/li/ulpTravel Requirements/pulliTypically requires travel less than 5% of the time/li/ulpPhysical Requirements and Work Environment/pulliThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines./li/ulpICU Medical is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability./ph2About Us/h2pICU Medical has consistently provided you with clinical innovations that help solve real-world challenges./ppWith the acquisition of Hospira Infusion Systems in 2017 and Smiths Medical in 2022, we are now a global market leader with a complete line of clinically-essential IV therapy and high-value critical care products for hospital, alternate site, and home care settings./ppWere ready to bring you consistent quality, innovation, and value in more areas than ever. Our focus allows us to bring you:/pulliDedicated and non-dedicated IV sets and needlefree connectors clinically proven to provide an effective barrier against bacterial transfer and colonization./liliThe industrys broadest IV smart pump offering covering large volume, pain management, and ambulatory needs./liliIV medication safety software providing full IV-EHR interoperability with the highest customer satisfaction and compatibility with more EHR systems than any other company./liliSignificant US IV solutions manufacturing and supply capabilities./li/ulpICU Medical EEO Statement:/ppICU Medical is committed to being an Equal Opportunity Employer. We ensure that all qualified applicants receive fair consideration for employment regardless of race, color, nationality or national origin, ethnicity, sex, gender, religion or belief, marital or civil partnership status, sexual orientation, pregnancy or maternity, age, disability, or protected veteran status./ppIf you are an individual with a disability and need reasonable accommodation to participate in the employment selection process, please contact us at humanresources@icumed.com. We are committed to providing equal access and opportunities for all candidates./ppICU Medical EEO Policy Statement/ppKnow Your Rights: Workplace Discrimination is Illegal Poster/ppICU Medical CCPA Notice to Job Applicants/ph2Job Info/h2ulliJob Identification 1160/liliJob Category Customer Service/liliPosting Date 04/08/2026, 02:14 AM/liliDegree Level High School Graduate/liliJob Schedule Full time/liliJob Shift First Shift/liliLocations Gary Plant (On-site)/li/ul/div