Account Development Specialist

DescriptionPosition at AMBAInside Sales Account Development Specialist (W2)Full-Time Monday through FridayCompensation: $18 per hour plus monthly bonuses and benefitsRole OverviewThis is a primarily inbound inside sales role supporting members and prospective members of large public employee and retiree associations. The Account Development Specialist team handles a high volume of inbound calls focused on education, service, and sales of Dental, Vision, and membership products.While inbound calls are the primary responsibility, outbound follow-up and outreach may be required during periods of lower inbound volume. This role is best suited for candidates who enjoy interacting with members over the phone, working in a structured environment, and balancing service with sales.About AMBAAMBA provides insurance coverage and membership benefits to retired and active educators, police officers, firefighters, and other state, city, and municipal employees. Founded in 1981, AMBA partners with more than 74 state associations across 36 states to deliver trusted benefits to their members.The Account Development Specialist team is an established and successful inside sales team within AMBA, continuing to grow in size and impact.What You Will DoHandle approximately 50 to 60 inbound calls per day from members and prospective members.Educate callers on Dental, Vision, and association membership products and complete enrollments.Provide support and answers to questions related to existing policies and membership benefits.Make outbound calls to prospective members during periods of lower inbound call volume.Serve as a knowledgeable and professional advocate for AMBA's association partners.Accurately document all member interactions and sales activity in designated systems within required timeframes.Deliver a consistent, high-quality member experience on every call.Work EnvironmentThis role operates in a structured, team-based inside sales environment with clear expectations for call handling, documentation, and performance. Success requires comfort working on the phone throughout the day, managing multiple call types, and balancing service with sales goals.This Role Is a Strong Fit If YouEnjoy speaking with members and prospects by phone throughout the dayHave experience in a call center, customer service, or inside sales environmentAre comfortable balancing service conversations with sales opportunitiesCan work within established processes while being accountable for individual resultsValue consistency, structure, and teamworkThis Role May Not Be a Fit If YouPrefer minimal phone interactionAre seeking a field sales or commission-only roleAre uncomfortable managing high inbound call volumeNeed a highly flexible or unstructured workdayWhat You BringOne year of call center experience preferredOne or more years of sales experience preferredStrong verbal, written, and interpersonal communication skillsProblem-solving ability and attention to detailComfort navigating multiple systems and accurately documenting call activityAbility to work collaboratively while being driven by individual performanceFlexibility with scheduling and work hoursHealth insurance license preferred but not requiredBilingual Spanish skills preferred but not requiredCompensation and BenefitsHourly pay of $17 plus monthly performance bonusesMedical, dental, and vision benefitsPaid time off and paid holidaysStable full-time schedule, Monday through FridayOpportunities for growth within an established inside sales organizationApply TodayIf you are comfortable in a phone-based environment, enjoy helping members understand their benefit options, and are looking for a stable inside sales role with growth potential, we invite you to apply today.