Program Supervisor

About Above Expectations, LLCAt Above Expectations, we believe support is more than a service — it’s a relationship built on dignity, compassion, and possibility. We provide person-centered residential services for individuals with intellectual and developmental disabilities across Delaware, helping each person build independence, meaningful connections, and a life they’re proud of. Our team celebrates small wins, creates big opportunities, and shows up every day ready to make a difference.If you’re passionate about helping others, thrive in a purpose-driven environment, and want your work to truly matter, you’ll feel at home here. At Above Expectations, every role has impact, every voice is valued, and every day is a chance to serve with heart.Lead With Purpose. Serve With Heart.At Above Expectations, we believe leadership in residential services is more than managing a home — it’s creating a safe, empowering environment where individuals with intellectual and developmental disabilities can thrive with dignity, independence, and joy.We’re looking for a Program Supervisor who is passionate about people, strong in leadership, and committed to excellence. This role is ideal for someone who understands that quality care starts with strong systems, supported staff, and person-centered values.If you are energized by coaching teams, ensuring compliance, and making a real impact in the lives of the individuals we serve — we’d love to meet you.What You'll DoAs a Program Supervisor, you will lead with purpose and compassion — creating a home environment where individuals feel safe, respected, and empowered. You’ll guide your team, strengthen operations, ensure compliance, and model the standard of care we expect at Above Expectations. Your leadership will directly influence both staff success and quality of life for the individuals we serve.In This Role, You WillProgram Leadership & OversightOversee the daily operations of one or more residential homesEnsure services align with Individual Support Plans (ISPs), Behavior Support Plans, and company policiesMonitor the health, safety, and overall well-being of individuals servedMaintain a clean, safe, and well-maintained home environmentStaff Supervision & DevelopmentHire, train, supervise, and evaluate Direct Support Professionals (DSPs)Develop and manage staff schedules to ensure proper shift coverageProvide coaching, mentorship, and ongoing performance feedbackAddress employee concerns and implement corrective action when necessaryCompliance & DocumentationEnsure full compliance with state, federal, and organizational regulationsMaintain accurate documentation including progress notes and incident reportsParticipate in audits, licensing reviews, and inspectionsIndividual Advocacy & SupportPromote person-centered practices that foster independence and community inclusionCommunicate effectively with families, guardians, and interdisciplinary teamsAdvocate for the rights, dignity, and needs of individuals servedAdministrative & Operational ResponsibilitiesMonitor household budgets, expenses, and inventoryCoordinate medical appointments, transportation, and activitiesParticipate in on-call rotationRespond to emergencies and provide crisis interventionWho You AreYou are a confident, steady leader who understands that strong homes start with strong supervision. You lead with integrity, communicate clearly, and hold people accountable — while still showing compassion and respect. You are organized, solution-focused, and committed to ensuring both staff and individuals receive the support they deserve.Qualifications2–3+ years of experience supporting individuals with intellectual and developmental disabilitiesPrior supervisory or leadership experience preferredStrong leadership and communication skills with the ability to motivate, coach, and develop staffHighly organized with strong problem-solving and decision-making abilitiesValid driver’s licenseCPR/First Aid/AED, Mandt, and Medication Administration certification (or ability to obtain upon hire)Ability to successfully complete required background checks and clearancesSchedule, Work Environment & Physical ExpectationsThis is a full-time position that may include evenings, weekends, holidays, and participation in an on-call rotation. Program Supervisors are expected to provide after-hours support and respond to emergencies when necessary.This role is based within residential group homes and requires active engagement in the home environment. The position may require lifting up to 50 pounds, assisting individuals with mobility as needed, and responding effectively in emergency or crisis situations.What You’ll Love About Working HereWeekly pay to help you stay on top of your financial goalsComprehensive benefits for eligible employees, including medical, dental, and vision coverage401(k) with employer match after one year of service (eligibility requirements apply)Paid time off for eligible employees to support work–life balanceCompany-paid life insurance, with voluntary options for additional coverage (for eligible employees)Optional short-term and long-term disability coverage for added peace of mindA meaningful leadership role where your work directly impacts individuals and staff every dayA warm, mission-driven culture focused on teamwork, growth, and doing what’s rightOpportunities to learn, grow, and make a positive impact every dayEqual Employment Opportunity and ADA Accommodation StatementAbove Expectations is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable federal, state, or local law.Above Expectations is committed to ensuring equal access and opportunities for individuals with disabilities. If you require a reasonable accommodation during the application or hiring process, please contact our Human Resources department so we can assist you. We will work with applicants to meet their accessibility needs in accordance with the Americans with Disabilities Act (ADA) and applicable state laws.