Senior Director, Client Success

A company is looking for a Senior Director, Client Success with SAP experience and a utility background. Key Responsibilities Lead executive relationships and manage client satisfaction for a portfolio of utility clients Oversee SAP Managed Services and ensure adherence to SLAs and operational governance Manage contract performance, financial accountability, and vendor relationships Required Qualifications 8-12+ years of experience in Client Success, Account Management, or Service Delivery leadership roles 8+ years supporting utilities with a deep understanding of SAP ISU, utility billing, and customer operations Proven experience managing SAP-based environments and third-party vendors Strong background in managed services and SLA-driven delivery Excellent financial acumen with experience managing recurring revenue and contracts