Director of Resident Experience

Job DetailsDescriptionUnder limited supervision, this position is responsible for overseeing the department of Community Life, whose purpose is to work hand-in-hand with residents to create experiences that inspire their best lives, as they define it for themselves. Coaches and manages team members to deliver diverse and inclusive programming options that constantly improve the resident experience and create a vibrant, engaged community. Ensures compliance with community and State Regulations and monitors the effective and efficient use of budgeted resources.Full-Time, Exempt. $80,000-$90,000 DOE. Work Duties Recruits, hires, orients, trains, supervises, and provides ongoing feedback to the following roles and positions: life enrichment/engagement, and fitness activities. Monitors resident status changes and participates in weekly evaluation meetings.Provides orientation for new residents.Works with CSC Community Life Manager/Director to monitor the quality of programs, events, and activities; identifies opportunities for program enhancement.Coordinates community life activities, events, and initiatives so that positions and roles within the department work together to optimize program offerings for residents, prospective residents and family members.Acts as the primary Community Content Manager for the resident engagement platform and services, ensuring that content is updated regularly and is engaging and relevant to residents. Responsible for onboarding residents to their community’s online engagement platform and provide ongoing training and support, as necessary. Ensures programming can effectively include residents with varying personal, physical, and cognitive needs.Promotes and protects the rights of each resident.May serve as editor of the community newsletter.To Be Successful In The Role, You Would HaveBachelor’s degree in Social Work, Business, or Related Field 3-5 years of prior related experience or any equivalent combination of training and experience3-5 years of progressively responsible, professional community management experience requiredCertified Therapeutic Recreation Specialist preferred Experience working with seniors or senior living communities strongly preferred Experience in program planning and implementation (activities, events, engagement) strongly preferredBackground in fitness, marketing, communications and/or public relations preferredExperience working with volunteers (clubs, committees, neighborhood groups, etc.) preferredComfort speaking in front of small and large groups preferredExperience in program planning and implementation (activities, events, engagement) strongly preferred What's in it for you? At HumanGood, we’re driven by purpose—reimagining senior living and creating communities where older adults can thrive. When you join us, you’re part of something bigger, making a meaningful impact in the lives of residents every day. Build your future where you’re supported — you’ll have the total rewards you need to build a confident, secure life for you and your family. Count on a compensation package that maximizes your health, wealth and well-being. And adds up to 40% in value to your base compensation.We offer a comprehensive range of benefits and perks to support you, including*:Health, Dental and Vision Plans- start the 1st of the month following your start date20 days of paid time off (increases with years of service), plus 7 company holidays401(k) with up to 4% employer match and no waiting on funds to vestHSA option with employer contributionTuition Reimbursement and continuing education programs$25/line unlimited cell phone plan (plus taxes and fees)Cell Phone Stipend5-star employer-paid employee assistance programPlease Note: Benefit eligibility is determined by employment status and regularly scheduled hours.And as team members support residents, HumanGood supports team members. Here, you'll have the benefits and compensation you need to build a secure life for your family, and real opportunities to grow in your career, gain leadership skills and develop personally. Join us. You'll make a difference by helping our team members and our residents realize their full human potential.Learn more at www.HGcareers.org