Implementations Manager

Role Description The Implementations Manager drives the successful deployment of ECFX Notice from kickoff through go-live and sustained adoption. This role combines project leadership, client partnership, and cross-functional coordination to deliver implementations on time, within scope, and at a consistently high standard. Own end-to-end implementation projects, delivering against timeline, scope, budget, and quality targets Serve as the primary client point of contact, providing status updates, managing expectations, and proactively resolving risks and issues Lead discovery to understand client workflows and success criteria; translate needs into a structured implementation plan Partner with internal technical teams to configure and validate ECFX Notice to meet client requirements Plan and deliver client onboarding and training to drive adoption and self-sufficiency Maintain accurate project documentation (requirements, decisions, plans, and status) to ensure alignment and continuity Identify and recommend relevant add-on products in partnership with Sales and Customer Success Drive continuous improvement by identifying process gaps, standardizing best practices, and improving operational efficiency Communicate implementation progress internally and escalate risks proactively to ensure a seamless client experience Qualifications Bachelor’s degree in Business, Information Technology, or a related field (advanced degree a plus) 5+ years of project management experience, ideally delivering SaaS implementations (legal tech a plus) Working knowledge of the legal technology ecosystem; familiarity with docketing and document management systems (DMS) preferred Strong client-facing communication skills with the ability to build trust across technical and non-technical stakeholders Demonstrated ability to lead cross-functional teams and manage multiple concurrent projects Ability to translate complex needs into clear plans, milestones, and actionable steps Highly organized and detail-oriented, with strong documentation habits Comfortable operating in fast-paced, evolving environments; proactive problem-solver with sound judgment Customer-first mindset and a track record of delivering high-quality client experience Experience with implementation/project tools (e.g., Jira, Smartsheet), documentation tools (e.g., Confluence), and CRM platforms (Hubspot) preferred Benefits Remote Flexibility: A fully remote role accommodating every US time zone, Hawaii included. Work-Life Harmony: Embrace flexibility with our supportive approach to working hours. Comprehensive Coverage: Enjoy a suite of insurance options covering health, dental, vision, and life. Discretionary Time Off: Our innovative approach to time off includes a discretionary time off (DTO) policy, allowing unplanned time off when needed, subject to supervisor approval. Employee Stock Options/401K: Opportunity to participate in the company stock option and 401K plan.