Document Control Coordinator (Hiring Immediately)

Responsibilities of the Job (Or Better Known as, Your Next Destination)Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.This position is responsible for the receipt, maintenance, and the release of original title, contracts, and title applications for DriveTime and all 3rd party entities.Verify and service titles, distribute documents to correct departments, and ultimately the return of the documents to the customer or outside vendor at the time the loan is completedReview and update account information as it pertains to actions taken surrounding document movementComplete tasks on assigned accounts in a timely manner to avoid lien loss, provide excellent customer service and adhere to SLAsMaintain on-site and off-site document storageEnsure guidelines for securitization are consistently being metShipping and tracking of documentsContact with outside parties to gain supporting information for title inquiriesConduct phone and/or email conversations directly with DMV, title vendors, customers, and other third parties as applicableOther duties as assignedKnowledge, Skills and Abilities (The Good Stuff) Clear, concise, and professional written and oral communications and interpersonal skillsStrong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environmentEffective time management skills and ability to prioritize and multi-task to ensure the achievement of assigned performance objectivesResearch state and county guidelines and policies about title inquiriesAbility to prioritize and multi-task to ensure the achievement of assigned performance objectives.Ability to effectively apply professional acumen to favorably resolve issues escalated from internal and external customersAbility to drive departmental compliance with all regulatory requirementsSelf-motivated with strong decision-making capabilities; ability to self-startAbility to work in an accurate, detail-oriented, and highly productive mannerDemonstrate problem solver skills, and ability to utilize available resourcesRegular and predictable attendanceRequirements (a.k.a. What You Need to Get the Job Done)High School Diploma, GED, or equivalent certificationExperience with Microsoft Office such as Excel, Outlook and Word; data entry experience is preferred1 year of professional experience including administrative, data entry, customer service, sales and/or retail industry; financial services or titles experience preferredAssociate degree or bachelor's degree in business or related field may be used as a proxy for experiencePhysical DemandsThe Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must be able to remain in a stationary position at least 75% of the time.Occasionally move about inside the office to access file cabinets, office machinery, etc.Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer.Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations.This position could require moving objects up to 20 pounds.This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. xibtplm Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.