Administrative Support Specialist - PATS

Salary: Depends on QualificationsLocation : 304 South Morgan Street, Roxboro, NCJob Type: Full-timeJob Number: 2026-00048Department: Transportation (PATS)Opening Date: 05/12/2026Closing Date: 5/26/2026 5:00 PM EasternSalary Grade: 107Hiring Salary Range: $36,268 - $46,473 annuallyHours: 6:00 AM - 2:30 PM; Monday - Friday"Everything is Better in Person"Summary ObjectivePerson County Government is currently accepting applications for an Administrative Support Specialist with the Person Area Transportation System (PATS). This important position serves as a key point of contact for the public and plays a critical role in supporting the daily operations of the Transportation Department by ensuring efficient scheduling, accurate ride coordination, and exceptional customer service.The Administrative Support Specialist is responsible for entering and maintaining scheduled transportation rides with a high level of accuracy and attention to detail, preparing and organizing daily transportation schedules, and assisting in the coordination of transportation services for community members. This position regularly interacts with the public by greeting visitors, answering questions regarding PATS services, explaining transportation procedures, and providing courteous and professional assistance to riders, families, and community partners.The hours for this position are Monday - Friday from 6:00 AM to 2:30 PM.For the detailed job description, click To learn more about PATS, click The starting salary will be determined with consideration given to both the candidate's educational background and relevant work experience.Must possess a valid driver's license and have an acceptable driving record per County policy.This is a non-exempt position working 37.5 hours weekly/1950 hours annually.Essential FunctionsThe essential functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.Files DSS referrals and enters rides for the clients as necessary.Answers the phones and schedules, changes, or cancels rides.Communicates with the drivers through the two-way radio.Calls riders to confirm schedule for the next day.Must be available to work scheduled hours.Documents record of no shows and makes sure the appropriate charge is made for the next ride.Provides direct support of the dispatch area and maintenance, process and verification of all trip records and daily manifest, schedules, passenger rosters, etc.Receives, screens, and distributes mail, documents and other materials according to general knowledge of the work unit's operations and key personnel.Assists the public with understanding departmental and the County's policies and procedures or laws as they relate to the services being provided by the unit; explains reasons for denying a request; refers to others who may make exceptions.Reviews and enters data to maintain and update various databases.Research information through files, records, resources and electronic media.Reviews and verifies records and reports to ensure that information is provided and correct; research data bases for needed information; compiles information into an understandable format.Prepares a wide variety of documents including correspondence, reports, memoranda, etc. from hand written notes or verbal instructions; copies, collates, binds, faxes, emails, and distributes information in various formats.Performs related work as assigned.Minimum Education and Experience RequirementsHigh School Graduation or GED equivalent.One (1) year of clerical support, customer service or related experience or an equivalent combination of education, training, and experience.Special Certifications and LicensesNone.Person County conducts pre-employment screening on candidates. Job offers are conditional pending the following:A pre-employment drug screen for all candidates. Positions designated by Person County as Safety Sensitive are also subject to random drug and alcohol testing.A background check for all candidates. Some positions also require a credit check.Additional screening and testing required for some positions.Within 3 days of the start of your employment with the County, you must be able to provide proof of your eligibility to work in the US.Person County Government is an Equal Opportunity/E-Verify EmployerPerson County Government offers a wide range of employee benefits for full-time employees. Employee BenefitsNC STATE RETIREMENT SYSTEMEmployee contributes 6% of pre-tax salary and county contributes 14.39% for county employees and 16.08% for law enforcement effective 7/1/2024.EMPOWER 401K & 457County contributes 5% of your salary into the 401k and you can contribute up to 80% of your compensation or up to $17,500.No county contribution for part-timePAID LEAVE ANNUAL LEAVE0-2 years - 12 days per year3-4 years - 15 days per year5-9 years - 17 days per year10-14 years - 20 days per year15-19 years - 22 days20+ years - 25 days per year SICK LEAVE12 days per year HOLIDAYS12 paid holidays per year PARENTAL LEAVE30 paid days of new parent leave VOLUNTEER LEAVEUp to 24 hours of paid time off per fiscal year to volunteer with a public educational institution or non-profit organization.WELLNESS DAY 1 day per yearPAY PROGRAMMERIT INCREASES - Annual increases based upon performance (up to 3%)LONGEVITY PAY (Part-time & full-time)Based on years of service1 year, but less than 5 years - .50% of annual salary5 years, but less than 10 years - 1% of annual salary10 years, but less than 15 years - 2% of annual salary15 years, but less than 20 years - 3.25% of annual salary20 years, but less than 25 years - 4.5% of annual salary25 years or more - 5.75% of annual salaryTUITION REIMBURSEMENT PROGRAMEmployees may be reimbursed for eligible expenses up to a total of eight hundred dollars ($2,500) per fiscal yearCERTIFICATIONS1.5% salary increase per advanced certification pertaining to the jobDIRECT DEPOSITPerson County Government employees are paid bi-weekly with Direct DepositWELLNESS PROGRAMSCOUNTY EMPLOYEE GYM$25 membership fee per year for full-time or $50 for part-time public safety employees at the Sheriff's Dept. or EMS whose position requires you to be "fit for duty".WALK OR WORK OUT PROGRAMThe County allows employees to be physically active three times a week for 45 minutesPERSON COUNTY SAFETYPerson County is committed to conducting all operations as safely and efficiently as possible. The safety of all employees and the general public, both inside and outside our facilities, is of great importance and one of our major goals.INSURANCEHEALTH INSURANCE - HSA - CIGNA - (County contributes $1,200 to HSA account - pro-rated by insurance effective date)Employee - $0.00/monthEmployee + 1 child - $217.80/monthEmployee + children - $283.14/monthEmployee + spouse - $806.95/monthFamily - $1,062.86/monthHEALTH INSURANCE - TRADITIONAL PLAN - CIGNAEmployee - $54.45/month Employee + 1 child - $435.60/monthEmployee + children - $522.72/monthEmployee + spouse - $1,324.87/monthFamily - $1,721.48/monthDENTAL INSURANCEEmployee - $0.00/month (County pays 100% premium)Employee + child(ren) - $54.91/monthEmployee + spouse - $38.11/monthFamily - $94.27/monthVISIONEmployee - $7.28/monthEmployee + child(ren) - $16.62/monthEmployee + spouse - $14.54/monthFamily - $25.62/monthLIFE INSURANCE$10,000 Policy provided by the CountySupplemental Life Insurance available for $25,000 to $100,000 policiesSUPPLEMENTAL POLICIESAFLAC?MET LIFE CANCERFSA (MEDICAL/CHILD CARE)MASS MUTUAL WHOLE LIFESHORT/LONG-TERM DISABILITY01 This application is the official document (not your resume) that will be reviewed to determine the next step in the process. Did you fully complete the work experience section of this application? Failure to complete the work experience section will lead to an incomplete application. Please note that initialing this section results in an incomplete application. YesNo02 Did you attach your resume and cover letter? YesNo03 Did you fully complete the education section of this application? Failure to complete the education section will lead to an incomplete application. Please note that initialing this section results in an incomplete application. YesNo04 Did you list your current or most recent employer on your application? YesNoRequired Question