Customer Service Representative - Peds Behavioral Health - Women and Children's Med Plaza

Location:Women and Children's Medical Plaza -15901 Bass RoadFort Myers FL 33908Department: HOD HB Peds Behavioral Health - WCMPWork Type: Full TimeShift: Shift 1/7:30:00AM to 6:00:00PMMinimum to Midpoint Pay Rate:$20.00 - $23.50 / hourSummary🧠 Customer Service Representative Pediatrics Behavioral HealthLocation: Women & Childrens Medical PlazaDepartment: Pediatrics Behavioral HealthWork Type: Full TimeSchedule: Monday FridayShift: 5, 8-hour shifts between 7:30 AM 6:00 PM (Variable Hours)🌟 Make a Meaningful Impact in Pediatric Behavioral HealthAre you passionate about supporting children and families navigating behavioral and mental health needs? Join Lee Health as a Customer Service Representative within our Pediatrics Behavioral Health team, where compassion, patience, and purpose come together.This role is ideal for individuals who thrive in emotionally sensitive environments and are committed to delivering exceptional service to pediatric patients and their families. Youll be a critical first point of contacthelping create a welcoming, supportive experience for every child who walks through our doors.💼 What Youll DoProvide front-line customer service to pediatric patients and families in a behavioral health settingManage patient check-in/check-out, scheduling, and registration processesHandle sensitive conversations with empathy, discretion, and professionalismVerify insurance, collect co-pays, and ensure accurate documentationCoordinate with clinical staff to support smooth patient flowMaintain a calm, organized environment in a dynamic and sometimes high-emotion setting🎯 Who Were Looking ForIndividuals with a strong interest or background in pediatric behavioral health, mental health, or child developmentCustomer service professionals who excel in compassionate communication and emotional intelligenceAbility to remain calm, patient, and supportive in sensitive or high-stress situationsStrong organizational and multitasking skillsPrior healthcare, behavioral health, or pediatric experience preferred💰 CompensationLee Health pays above market value for this role.All external candidates will start at $20.00/hour🎁 Benefits That Support YouLee Health offers a comprehensive and competitive benefits package designed to support your health, well-being, and future:Medical, Dental, and Vision InsuranceRetirement Plans with Employer ContributionsGenerous Paid Time Off (PTO)Tuition Reimbursement & Career Development ProgramsEmployee Assistance Programs (EAP)Wellness Programs & ResourcesLife and Disability InsuranceWhy Lee Health?At Lee Health, youre not just taking a jobyoure joining a mission-driven organization dedicated to caring for our communitys youngest and most vulnerable populations. In Pediatrics Behavioral Health, your role directly supports childrens emotional well-being and long-term success.The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.RequirementsEducation: High School Diploma or GED Required.Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.License: N/AOther: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.US:FL:Fort MyersLocation:Women and Children's Medical Plaza -15901 Bass RoadFort Myers FL 33908Department: HOD HB Peds Behavioral Health - WCMPWork Type: Full TimeShift: Shift 1/7:30:00AM to 6:00:00PMMinimum to Midpoint Pay Rate:$20.00 - $23.50 / hourRequirementsEducation: High School Diploma or GED Required.Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.License: N/AOther: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.US:FL:Fort Myers