Technical Support - II

Indirect Channel Program Operations Support - Tech Support IICandidates will need to have: Intermediate knowledge of Salesforce.com, including reports and dashboards Must have excellent verbal and written communication skills Ability to work on multiple tasks concurrently, prioritize work independently and meet target cycle times (SLA) Proficient Google Workspaces Proficient in Microsoft Office applications Collaborative and teamwork mindset Even better if candidates have: Knowledge of Salesforce Communities or Digital Experience Knowledge of the telecommunications industry Advanced Knowledge of Salesforce Reporting Candidates will be doing: At client know we have work because our customers value our high-quality communications services and teamwork enables us to serve client’s customers better and faster. The client Indirect Channel team goals include expanding into new markets and growing revenue. In support of these goals, the Indirect Channel Program Operations support team member is the main point of contact supporting client’s external business partners with processing requests for new accounts. Responsibilities include: Processing external business partner requests for customer account creation or build Mastering the internal business rules, processes and systems required to validate customer legal entity status Demonstrating analytical skills required to investigate, research and make decisions based on findings Demonstrating tact and professionalism in all interactions with both external business partners and internal client team members Build and maintain Salesforce.com native reports and dashboards Providing backup technical support for client’s partner portal (aka PRM Partner Portal) Education or Work Experience Requirement: Bachelor's degree or four or more years of related work experience