Information Technology Service Desk

About the jobRussell Tobin is hiring on behalf of a client seeking a highly organized and proactive IT Service Desk professional with a minimum of 3 years of experience. This role involves providing high-level technical support to end users across the organization and is ideal for someone who thrives in a fast-paced environment. The successful candidate will demonstrate strong problem-solving skills and the ability to troubleshoot and resolve hardware, software, and system issues.Work Schedule: On-site?? South Jordan, UT6-12-Month Contract $22–$25/hourKey ResponsibilitiesServe as the first point of contact for IT Service Desk support requestsProvide phone, chat, and in-person support to end usersTroubleshoot and resolve hardware, software, and system issuesLog and track incidents using a ticketing systemPerform incident triage, diagnosis, resolution, and escalationDeliver excellent customer service with empathy and urgencyDocument issues, resolutions, and processes accuratelySupport enterprise applications and infrastructure componentsInstall, configure, and maintain hardware, software, and peripheralsCollaborate with internal teams to resolve complex technical issuesMaintain professionalism in high-pressure situationsQualificationsMinimum 3 years of IT support / service desk / help desk experienceStrong troubleshooting skills (hardware & software)Experience with ticketing systems (ServiceNow, Remedy, Jira, etc.)Excellent communication and customer service skillsAbility to diagnose and resolve technical issues quicklyExperience working in fast-paced, high-volume environmentsStrong attention to detail and documentation skillsSelf-motivated with ability to work independentlyHigh school diploma or GED required Important DetailsShift work required (evenings, weekends, holidays)Fast-paced, high-volume IT support environmentCustomer-facing role (phone, chat, in-person)Focus on first-call resolution and user satisfactionOpportunity to work with enterprise-level systems and toolsWhat We OfferPride Global offers eligible employees a comprehensive benefits package, including:Medical, dental, and vision coverageSupplemental insurance (accident, critical illness, and hospital indemnity)401(k) retirement savings planLife and disability insuranceEmployee Assistance Program (EAP)Legal support servicesAuto, home, and pet insurance optionsEmployee discounts with preferred vendorsIf you are a customer-focused and tech-savvy professional who enjoys troubleshooting and supporting end users in a dynamic environment, we encourage you to apply.Hiring #ITSupport #HelpDesk #ServiceDesk #TechSupport #RussellTobinOnsiteJobs #PrideGlobal