Stock Plans Manager / Sr. Manager

Benefits:401(k)401(k) matchingBonus based on performanceCompetitive salaryDental insuranceHealth insuranceOpportunity for advancementPaid time offVision insurancePosition Summary:We are seeking an experienced, motivated, and client-focused Team Leader to oversee our Stock Plan Participant Support team. In this leadership role, you’ll manage day-to-day operations, coach and develop a team of licensed support specialists, and ensure high-quality service delivery for employees participating in public company stock plans.The ideal candidate will bring a strong understanding of equity compensation, proven leadership skills, and a passion for developing others. Active Series 24 license is strongly preferred; candidates without the license must obtain it within 6 months of hire. Series 7 and Series 63 licenses are required.Key Responsibilities:Leadership & Oversight:Lead and mentor a team of Stock Plan Support Specialists, providing coaching, training, and performance feedbackEnsure compliance with industry regulations and internal supervisory proceduresServe as the primary escalation point for complex participant inquiries and transactionsCollaborate with internal stakeholders and brokerage partners to resolve issues and enhance service deliveryConduct quality assurance reviews and support licensing oversight as required under FINRA guidelinesParticipant Experience:Monitor service channels (phone, email, chat) to ensure timely and effective participant supportDrive a client-first culture by modeling best practices and ensuring the team delivers consistent, high-quality guidanceAssist in onboarding new clients or expanding stock plan services with current clientsOperational Excellence:Oversee transaction accuracy, reporting, and regulatory documentationIdentify trends and operational gaps; recommend and implement process improvementsHelp maintain and update training materials, FAQs, and participant resourcesRequired Qualifications:Active Series 7 and Series 63 licenses required Series 24 license required or must be obtained within 6 months of hire (company-sponsored preparation available)3+ years of experience in equity compensation, brokerage operations, or financial services support3+ years of leadership or supervisory experience (team lead, supervisor, or manager role)Strong knowledge of stock plan types (RSUs, stock options, ESPP) and trading platformsExcellent communication, coaching, and problem-solving skillsAbility to manage priorities in a fast-paced, client-centric environment