Revenue Cycle Success Manager

At PracticeTek, we believe healthcare should be easy for providers, accessible for patients, and simple for everyone involved.PracticeTek was established by healthcare professionals and entrepreneurs who share a common goal: deliver seamless, high-quality, on-demand healthcare, free of the confusing limitations of traditional technological platforms.PracticeTek is a collection of innovative software companies working together to make healthcare easier, and more accessible, for everyone. We deliver robust software solutions that support practitioners, and foster exceptional patient experiences, contributing to the growth of healthcare clinics specializing in chiropractic, dental, orthodontics, optometry, and multi-discipline therapy.RCM Department Overview:The Revenue Cycle Management (RCM) department helps doctors get paid for their services. From clearinghouse enrollments to patient accounts, to insurance claims, our RCM team members help practices grow and succeed financially.Your Career Opportunity: The Revenue Cycle Success Manager will lead and manage a team of Revenue Cycle Managers with oversight of accountability for the day-to-day functions of their respective PracticeTek revenue cycle management team to ensure we operate as a best-in-class RCM SaaS solution, including timely and accurate claims processing, payment posting, AR management and reporting. The ideal candidate will excel in managing and developing high-performing teams, driving strategic initiatives, and fostering a culture of continuous improvement. This role requires a strategic thinker with strong leadership skills to enhance operational efficiency and financial performance with a specialized focus on customer success and satisfaction.This position is remote with occasional travel required.Areas of Accountability: Lead and develop a high-performing revenue cycle team, focusing on customer success, professional growth, team cohesion, and motivationImplement and drive strategic initiatives to improve the efficiency and effectiveness of revenue cycle operationsMonitor key performance indicators (KPIs) and implement corrective actions to achieve financial targetsCollaborate with other departments, including finance, operations, and IT, to implement and optimize processes and systemsAnalyze financial data to identify trends, opportunities, and areas for improvementFoster a culture of continuous improvement, accountability, and innovation within the teamServe as a change agent, driving and managing change initiatives to improve organizational performance and customer satisfactionEnsure adherence to applicable SLAs, OLAs, and SOPsServe as a point of advanced escalation. Review and audit customer escalations to identify trends and prevent future escalations of the same or similar varietyManage team timecards, PTO, productivity, and performanceAdditional responsibilities as assignedSkills and Characteristics:Leadership: Ability to inspire, lead, and develop a high-performing teamAccountability: Strong sense of responsibility and ownership for team performance and outcomesStrategic Thinking: Capability to develop and implement strategic plans to suggest and implement improvements of revenue cycle operationsCollaboration: Strong collaborative skills to work effectively with cross-functional teamsHands-on Approach: Willingness to engage directly with team members and processes to drive improvementsInnovation: Creativity in identifying and implementing innovative solutions and best practicesChange Management: Expertise in managing and driving organizational change initiativesMotivation: Ability to motivate and inspire team members to achieve their best performanceCommunication: Demonstrate superior communication skills as well as the ability to interact effectively across a multi-disciplinary work group, maintaining composure, confidence, and professionalism in all interactionsCompetencies for Success:Bachelor’s degree in healthcare administration, business administration, finance, or a related field, or relevant work experience in leadership, management, and/or revenue cycle managementMinimum of 5 years of experience in revenue cycle management or a related field within the healthcare industryProven leadership experience with the ability to manage, motivate, and develop a teamStrong knowledge of revenue cycle management principles and practicesExcellent analytical, problem-solving, and decision-making skillsProficiency in revenue cycle management software, terminology, and electronic health record (EHR) systemsExceptional communication and people skillsAt PracticeTek we carefully consider a wide range of compensation factors to determine our offers of employment. This includes internal and external market factors as well as your individual experience and skills. These considerations can cause compensation to vary but we reasonably expect to pay between $31,150- $100,000 DOE for this position.PracticeTek is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state, or local law.Powered by JazzHR7NYmL6z4vv