Automotive Sales Representative (Bilingual)

Automotive Sales - Representative (Bilingual) The Sales Guide builds and maintains trust as a skilled expert, providing comprehensive support to customers and prospective buyers through the purchasing process. This role works to simplify the process by educating customers at varying stages of the car-buying process. This includes responding to questions, resolving issues, including answering questions on underwriting procedures. This role will require the Guide to reach out to prospective customers using leads via SMS, phone, chat, and email. The Sales Guide has a key role in mitigating risk and safeguarding customer information and ensuring the customer is set up successfully in their loan. Duties and Responsibilities Provide an exceptional customer experience in every interaction. Owns the buying experience from beginning to end. Assist the customer with vehicle selection, explaining the financing terms, and guiding them through the verification process. Use provided leads to convert into sales opportunities. Manage the underwriting process with the customer by reviewing and ensuring all required documentation is gathered and submitted for financing determination. Responsible for resolving customer issues including issues with their account, underwriting, or additional requirements needed for their loan application. Utilization of the client software tools as well as external tools such as consumer credit bureaus and other internet sources, to assist in the underwriting process. Collaborate with internal teams and/or departments to resolve issues. Responsible for documenting customer inquiries and underwriting process. Identifies and presents out-of-the-box ideas and process improvement changes and enhancements to other team members and leaders that will ensure this program is second to none. Education/Experience High School Diploma required. Associate degree or Bachelor's degree preferred. 2 years of experience in a Sales Contact Center, hospitality industry, financial industry, or any combination thereof. Achieving targets and closing sales leads. Knowledge of the automotive industry a plus. Car sales experience a plus. Skills High level of trust and integrity Passion and experience in negotiation to close a sale Ability to handle objections and rebuttals while quickly adjusting to customer concerns Strong verbal and written communication skills Detailed listening skills Strong customer service, interpersonal and relationship building skills Time management and ability to prioritize projects and customer needs Conflict resolution skills – listen to the customer Exercise good service and business judgment with end goal of customer satisfaction Excellent English language, oral and written, with grammatical knowledge and etiquette Ability to sway the opinion of others through verbal and/or written correspondence Ability to blend personality with professional demeanor to provide the customer with a comfortable conversation Use of technology for product resourcing to resolve customer issues Typing Skills (minimum 30wpm) Knowledgeable in MS Office, Email, Texting and Chat Ability to work through multiple computer screens Ability to reach specified goals as set forth and meet Performance Expectations Ability to work calmly under pressure Displays professionalism in demeanor, language, and appearance Job Type: Full-time Pay: Up to $100,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Work Location: In person