Specialist - Elevated Experience
Elevate is recruiting a Specialist - Elevated Experience to work with the Med Legal team!This role will be required to work 9-6pm Arizona Time.Specifically, the Specialist - Elevated Experience will Collaborate with the other EE Specialists to rotate weekly through Specialist positions and complete the corresponding tasks (Inbox, Queues, Floater #1 and #2)Facilitate end-to-end elevated customer experience throughout the case life cycle via phone calls and emails with our customers.Review, respond, and send important items to customers in a timely manner. (Estimates and Agreements, Reports, Customer Inquiries, ShareFile links, etc.).Follow up on missing critical case information to aid in the smooth processing of the case.Work closely with Sales on pending items with customers.Complete Outtake follow up calls in a regular rhythm.Identify items that need to be escalated to the EE Manager.Balance both quality and quantity while working on EE tasks.Experience2+ years preferably in an operations department or sales support in a professional environment (legal, advertising, banking) but will consider other relevant work experience.Experience with developing close relationships with customers highly preferred.QualificationsBachelors preferred, may consider work experience in lieu of Bachelor's degree.CompensationThe pay rate for this remote-based role is $60,000/year based on job-related skills, experience, level, and location. In addition, Elevate offers full-time employees a comprehensive benefits package and PTO.Company InformationElevate is a law company. We provide software and services for the intersection of business and law. Our legal, business, and technology professionals offer practical ways for global law departments and law firms to improve efficiency, quality, and business outcomes.Our most recent achievements and distinctions include:Certified as one of the UK’s Best Workplaces® for Development 2025 by Great Place to Work®Certified as a Great Place to Work® 2025 in the US, UK, India, and PhilippinesFor the tenth consecutive year, in 2025, Chambers & Partners named Elevate as a Top global services provider, ranking us as Band 1 (highest ranking) in all applicable categories (Contract Lifecycle Management, Litigation Services, and Flexible Legal Staffing) and as an Alternative Legal Service Provider in Asia-PacificNewsweek named Elevate one of ‘America’s Greatest Workplaces in Professional Services’ for 2025 and previously awarded it the highest rating in the ‘America’s Greatest Workplaces for Diversity’ and ‘America’s Greatest Workplaces for 2024’ listsFor the fourth year in a row, Elevate’s integrated law firm is designated as a top law firm in Commercial Litigation in the 2024 edition of Best Lawyers/US News & World Report Best Law FirmsElevate named a top ALSP in Asia by Thomson Reuters’ Asian Legal Business in 2024Winner, Inc. 5000 Fastest-Growing Private Companies: 2022, 2021, 2020, 2018, 2017, and 2016Co-winner, 2022 Financial Times Collaborative Innovation Award for Industry ImpactLearn more at: https://elevate.lawSee more jobs at: https://elevate.law/careers/Follow us on social media:https://www.linkedin.com/company/elevate-services