Commercial Auto Claims Advocate
ABOUT THE ROLEA growing organization is seeking a highly organized, relationship-driven Claims professional to take ownership of Auto Liability, Auto Physical Damage, and Workers’ Compensation claims operations while serving as a true internal claims advocate and strategic partner across the business.What makes this opportunity unique is the level of ownership and visibility involved. This individual will not simply push files through a process — they will become the central point of coordination, communication, and advocacy throughout the lifecycle of a claim.You’ll work directly with injured employees, TPAs, attorneys, safety leadership, finance, managers, and operational teams to help navigate claims, control costs, improve outcomes, and support employees through the process.DUTIES & RESPONSIBILITIESManage oversight of Auto Liability, Physical Damage, and Workers’ Compensation claimsServe as liaison between injured employees and TPAs handling Workers’ Compensation claimsAdvocate for injured employees and assist with return-to-work coordinationMaintain ongoing communication with injured employees throughout medical treatmentIdentify reserve trends, claim developments, and exposure concernsPartner with Safety, Finance, leadership, TPAs, and legal counsel on claim strategy and reportingMaintain incident tracking, injury reporting, and claims documentation processesParticipate in claims reviews and strategy discussions with internal stakeholders and attorneysBuild relationships with operational teams and field leadershipQUALIFICATIONS & EXPERIENCE5+ years of claims management, brokerage claims advocacy, TPA oversight, or carrier claims experienceStrong knowledge of Workers’ Compensation, Auto Liability, and Auto Physical Damage claimsExcellent communication and relationship management skillsOrganized, proactive, and detail-oriented mindsetSomeone comfortable balancing empathy, advocacy, and operational accountabilityAbility to work independently while collaborating across multiple departments