Program Manager

Zentech OverviewZentech is one of the leading and most highly certified U.S. based Electronics Manufacturing Services (EMS) providers in North America. We support original equipment manufacturers (OEMs) of medical devices, aerospace and defense products, and industrial equipment with engineering & manufacturing solutions. These solutions include product design, printed circuit board layout, test development, and manufacturing support through the whole product lifecycle.The products and designs Zentech support are an integral part of everyday life and in mission critical environments. Many can be seen every day at sporting events, on delivery trucks, in medical offices, at construction sites, on American farms, and on commercial aircraft. Other products and designs are unseen but vital, such the work we do for our domestic and foreign military customers who rely on our technical skills to help ensure our country remains safe, our warfighters remain out of harm's way, and our nation's networks remain free from intrusion.Zentech has developed strengths in the required manufacturing processes for high reliability, high complexity, low-to-medium volume printed circuit boards and box builds, all with best-in-class ability to scale to higher volume products. Zentech products are proudly Made in America.Position Summary And ResponsibilitiesThe Program Manager is an integral part of the management team encompassing prodigious responsibilities and accountabilities. Individuals with the desire and drive to embrace any and all customer challenges from beginning to end can help Zentech accomplish its mission to protect lives and liberties through our products and designs we support in the medical, industrial, aerospace and defense sectors. At Zentech, we believe that winning is contagious – we win only when our Customers win.Manage and lead customer team activities as primary day-to-day customer contactPlan and determine most efficient and effective method of achieving program objectives within the framework of technical capabilities, company policies and procedures, and contractual requirementsProvide centralized management over all business and technical aspects of a customer’ accountsManage customers’ concerns, corrective actions, and lead issues to completionCommunicate effectively with customer(s) and within factoryCoordinate and maximize the use of company functions in support of customer requirementsManage multiple team tasks, to include but not limited to, continuous improvement programs, business analysis, quoting and pricing, contract reviews, change management, on-time delivery, inventory and forecastingWork with customer(s), materials, and operations to manage build and delivery scheduleEstablish measurable tasks/responsibilities for Program AdministratorsProvide customer forecast to scheduling and management for revenue and resource planningSupport quality, test, Engineering Change Order (ECO), and materials activityRecover costs for ECO activity, Non-Recurring Expenses (NRE) and miscellaneousResolve excess/obsolete inventory issuesAssist in resolving Accounts Receivable (A/R) issues as requiredAssist with preparation to negotiate, manage and update contractsLead, or assist in leading, business review meetings with Zentech and customerSeek additional sales opportunities within customer(s)Support management team, as needed, with building customers’ relationships and business development, with forecasting and pricing strategies, with ensuring profitability and with meeting objectivesProvide customers with written corrective action to escalated issuesAssist other team members, as needed, to ensure customers’ needs are metPosition QualificationsExperience in electronics contract manufacturing environment preferred4-year degree preferred or equivalent combination of education and experience5+ years of program management experiencePMP certification and/or six sigma green/black belt a plusAbility to effectively mentor employees at all levelsAbility to drive solutions to complex planning issues with limited supervisionEffective analytical, planning, and organizational skillsEffective negotiation and problem solving skillsDemonstrate leadership and people management skillsDemonstrate teamwork and the ability to operate on diverse project teams with minimal directionSolid financial understanding, risk analysis ability, relationship building, and project managementAvailable for travel up to 10% of the time, including day and overnight as required Effective organization and prioritization skillsAbility to work collaboratively with suppliers or customer with direction and oversightEffective interpersonal skillsAbility to take on project leadership / ownershipProven ability to complete projects in a timely mannerDemonstrate discretion, confidentiality, and professionalism when representing the companyExcellent written and verbal communication, as well as presentation skillsAbility to work well individually or in teamsUnderstanding of and ability to use continuous improvement toolsComputer literate including MS Office Suite -- Word, Excel, PowerPoint, Outlook, plus knowledge of ERPs Zentech Manufacturing is an Equal Opportunity Employer. Zentech will recruit, hire, train, and promote persons in all job titles without regard to real or perceived classification of race, ethnicity, ancestry, color, marital status, religion, national origin, veteran status, sex, sexual orientation, genetic information, gender identity or expression, age, or physical or mental disability.