Receptionist/Dispatcher

ReceptionistDispatcherWe are seeking a reliable, professional ReceptionistDispatcher to be the first point of contact for our team. This role is the heartbeat of our daily operations and customer experience. The ideal candidate is organized, detail-oriented, and able to multitask in a fast-paced environment while maintaining a calm, friendly, and confident demeanor. This position requires the ability to reassure customers during stressful situations. Key responsibilities include: Answer and route incoming phone calls promptly and professionally Serve as a friendly, calm, and reassuring voice for customers during emergency and high-stress situations Gather initial loss information and create electronic job files accurately and in a timely manner Dispatch technicians for water, fire, mold, and emergency service calls Schedule estimators as needed for non-emergency service calls Provide clear, confident direction to production staff and ensure schedules and priorities are followed Communicate effectively with customers, insurance representatives, management, and field staff Monitor job progress and adjust schedules as needed, standing firm on priorities and timelines when necessary Perform general administrative duties including data entry, filing, and document management Maintain a clean, professional front office environment Qualifications and skills include: High school diploma or equivalent required Previous experience in reception, dispatching, or administrative support required Experience in restoration, construction, or insurance-related fields is a plus Strong phone etiquette and customer service skills Ability to remain calm under pressure while being assertive and decisive when required Comfortable giving direction and maintaining boundaries with field staff Strong organizational, time-management, and multitasking abilities Proficiency in Microsoft Office and ability to learn job management software Dependable, punctual, and professional Work environment includes: Office-based role with frequent phone and computer use Fast-paced environment with time-sensitive and emergency-related calls Regular interaction with customers and production staff during urgent situations After-hours on-call rotation What we offer: Competitive pay based on experience Stable, full-time position Supportive team environment Training and growth opportunities within the company Benefits package (if applicable medical, PTO, holidays, etc.) Compensation: $16.00 - $18.00 per hour