Customer Service Representative

Company DescriptionBorn out of a passion for outstanding customer service and a commitment to innovation, Biz Voice Boost was founded with one goal: to provide a call centre experience that's as unique as each of our clients. We saw a need for a service that goes beyond generic solutions and decided to create one.Job DescriptionPosition OverviewWe are seeking a friendly and professional Customer Service Representative to assist customers with inquiries, appointment scheduling, and service-related communication. This role helps ensure a positive customer experience while supporting daily office operations.Key ResponsibilitiesRespond to customer inquiries via phone, email, and in personSchedule consultations, appointments, and follow-up communicationsMaintain accurate customer records and documentationProvide updates regarding services and scheduling when appropriateResolve routine customer concerns professionally and efficientlyCoordinate communication between customers and internal teamsSupport administrative and office tasks as needed QualificationsStrong verbal and written communication skillsExcellent interpersonal and problem-solving abilitiesBasic computer proficiency, including email and scheduling softwareStrong organizational and multitasking skillsProfessional, dependable, and customer-focused attitude Additional InformationCompetitive salary packageCareer advancement and growth opportunitiesHands-on leadership training and mentorshipSupportive and collaborative work environmentProfessional development opportunitiesValuable experience in business operations and leadershipFull-time stable position with long-term potential