Sr. Customer Success Manager

Welcome to the future of cloud networking and security! Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeam, Trusteer and more). Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner and a market expected to reach $28.5 billion by 2028.This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don’t miss it!As a Cato Sr. Customer Success Manager, you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success.Curiosity - you have a desire to truly understand our customers' business needs.Creativity - you can find a sustainable path to yes.Empathy - you connect at a human level with our customers and you genuinely careResponsibilitiesResponsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technologyDevelop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering)Own and orchestrate Cato's post sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsellsRequirements5+ years of experience in a Customer Success role at a high-growth SaaS software, technology vendor, or Cybersecurity companyExperience in full commercial negotiations as well as some technical escalationExperience and exposure working with networking or security software solutions Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutionsAbility to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholdersMust be very well organized and able to work effectively in a nimble and fast-paced environmentEffective problem solver, shows ownership and wants to see issues resolvedComfortable working within a geographically distributed team for a hyper-growth global organizationMust be located within the Bay Area, CA, United States Ability to travel up to 25% of the timePrior ExperienceSolid technology background, ideally hands-on prior experience on at least a few of the following domains:Routing (static, BGP, EIGRP, etc.)SwitchingSD-WANFirewalls, ProxySecure Web Gateway/CASB/DLPIdentity Management (SSO, SAML, LDAP, etc.)Threat protection mechanisms (IPS, AM, etc.)Load BalancingNetworking protocol analysis (TCP, UDP, IP, ICMP, etc.)WAN, MPLSA reasonable estimate of the salary for this role, at the time of posting, is $160,000 - $200,000. Cato operates from a high place of trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skill set, experience, location, training, and certifications. If your requirements fall outside of this range, you are still welcome to apply.Cato provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Health Savings/Flexible Spending Accounts, flexible time-off, paid parental leave and disability benefits.As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.