Boutique Manager

Role OverviewA Chloé Boutique Manager is the first ambassador of the Maison, in charge of welcoming every guest into the Chloé family. A leader to their team, the Chloé Boutique Manager is the owner of their boutique’s business.A Client ChampionLeads the team to initiate and develop long-term relationships with clientsSets up and monitors CRM targets for boutique and per stylists and implements all actions to reach themCoordinates contact campaigns and supervises use of all CRM toolsSupervises client database, and, in particular, knows VIC clients of the storeProactively proposes activities to meet/exceed clients’ expectationsAn Omnichannel Business Owner Leads by example and supervises sales on the floor to improve business performance and customer serviceEnsures full engagement of the team with omnichannel services offered by the MaisonCreates monthly/quarterly/yearly action plan to improve business in line with Maison strategy and adjusts based on performance analysissets up and monitors retail targets for boutique and per stylistsactively participates in commercial activities and proactively proposes new ideas to improve businessIs aware of local trading environment and competitors ‘activitiesA Team LeaderOrganizes energizing team briefings and ensures consistently high level of motivationPerforms individual Monthly and yearly performance assessment with all team membersShadows sales on the floor to coach the team, identifies training needs, implements training, and leads individual development plan with consistent follow-upLeads all Recruitment and induction of team and ensures successful coordination with HR departmentLeads by exemplarity, ensures good team spirit, and translates Chloé attitude of entrepreneurship, togetherness, excellence, creativity, and positive impactIs an active member of Store Managers community: shares best practices, asks, and provides supportIs able to work open availability including nights, weekends, and holidaysAn Operations Excellence SupervisorSupervises impeccable boutique environmentProactively liaises with operations or retail managers for repairs or to suggest improvements in operations, processes or more globally on boutique environmentEnsures implementation of all guidelines related to store, BOH management and sustainabilityManages payroll, expenses, and stock managementOversees compliance of established Richemont policies and standardsAbility to lift at least 20lbs as neededQualificationsAt least 5+ years of retail management experience with a specific focus on concession business managementMin 10 years of experience in luxury retailOperationally strong, able to translate strategies into operational plansStrong entrepreneurial spirit, leadership skills and sales skillsTeam player with good interpersonal competences and empathyExcellent communicator who is passionate in building relationship and networking, with strong social skillsAbility to positively lead, coach and develop talents / team members from different backgroundsAbility to analyze selling reports, identify business trends, and react quickly to the needs of the businessStrong sense for client satisfaction, luxury experience, etiquette, and human behaviorRichemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.We Offer Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.At Richemont, We Craft the Future!Expected Salary Range: 110K ~ 120kSalary will be determined based on relevant skills and experience.