Operations Manager - Public Safety Technology (#2333)

Job Description Operations Manager – Public Safety TechnologyThis individual will manage a small team who will work on a wide range of public safety agencies installing the latest technology in two-way communications and in-car video systems. Individuals who are project driven, can train and manage a team to provide quality installations, have top-notch customer service and are excellent communicators are strongly preferred.Essential Duties:Manage a team of 8-10 employees and their schedules, along with shop-based radio workEstablish priorities & goals to ensure the team completes the work as promised to the customerPrepare accurate quotes in QuickBooks for radio installations and radio part sales, and maintain a proper inventory level for the shopWork with the team to solve opportunities on a project and to create efficiencies in all aspects of completing a projectProvide the training, guidance and counseling necessary for individual team membersAudit all documents received in from a project and notify the appropriate parties to complete invoicing and inventory adjustmentsAssist the Radio Project Coordinator with upcoming projects in the fieldDevelop standard operating procedures (SOP) and training materialsUpdate the CRM accordingly and make sure that tasks are seen through to completionAssume personal responsibility for all aspects of work: quality, timeliness and results; seeking to complete tasks with little oversightRepresent the company at various conferences, located throughout the state and countryOther duties as assignedRequirements and Qualifications:Ability to manage others in a fluid work environmentTwo to four years of management experience, preferably in an auto/tech environmentAble to actively listen and communicate respectfully with customers & team members across all divisions of the businessPromote a team driven cultureStrong customer service skills and ability to solve problems independently, as well as be able to bring ideas/solutions to the tableKnowledge of hand/power tools and installation of 12-volt accessories is preferredMust be detail oriented, reliable, have strong work ethic, and have excellent time management skillsAble to learn in a fast-paced environment with multiple deadlinesPhysical strength and stamina, and the ability to lift up to 50 poundsWilling to travel, with some overnight staysA valid driver's license, clean driving record and ability to pass a drug test and background check are required.