Education Programs Associate

JOB TITLE: Education Programs AssociateFLSA CLASSIFICATION: ExemptPAY: $44,880 per yearPOSITION OVERVIEWThe Education Programs Associate is a full-time position, supporting the day-to-day operations, planning, development and implementation of the Theater’s varied education programs—for teachers, students, and its general audiences.Chicago Shakespeare Theater is deeply committed to creating and sustaining an organizational culture that values diversity, inclusion, and equity, as well as promoting a safe, supportive, and collaborative work environment. Visit our website to learn more about our IDEA to Action platform. www.chicagoshakes.com/ideatoactionESSENTIAL DUTIESReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Drives IDEA to Action platform by engaging in committees, events, training and other initiatives as needed.Models CST’s core values of service, ingenuity, and collaboration as well as its customer service ethos.Champions the organization’s commitment to a respectful, inclusive and equitable workplaceAdministration & Data Management (70% of workload):Manages daily phone and email contact with partner teachers including completing school group reservation contracts, scheduling, processing payments, and special requests.Maintain accurate records of teacher contacts in TessituraManages the data entry of Shakespeare Slam and Bard Core informationSupport the development of Team Shakespeare materials, coordinate printing, and archiving of these materialsSupports the planning and implementation of Shakespeare Slam, Teacher Workshops, and Teacher HandbooksProgram Coordination (20% of workload):Manages the Shakespeare Slam volunteer program, this includes recruitment, scheduling volunteers, and briefing day of the workshops/boutsSupports the management of student matinees for day of needs, service calls, and collaborating with front of house.Supports the implementation of Pre-Amble programs by communicating details to internal departments, scheduling scholars, and processing payment requests.Supports the management of Teacher Workshops.Cross-Department Support (10% of workload):Provides support for tracking and retrieving information for Development efforts.Communicates effectively with Front of House and Box Office regarding student matineesQualificationsCOMPETENCIESService, ingenuity, and collaborationEmotional intelligenceMission-drivenAbility to prioritize multiple tasksWORK ENVIRONMENTWork hours are generally 9:00 am-5:00 pm, Monday through FridayOvertime hours will be necessary.Frequent Saturdays and some evening hours when education programs are scheduled.Worksite is primarily at the CST facilities on Navy Pier in Chicago, IL but will at times work in other locations such as the Chicago area schools, City Parks, and other off-site performance venues.May be required to wear PPE during work activities.PHYSICAL DEMANDAbility to load and unload 25-lb bins that hold snacks, workshop materials, props, etc.Ability to set up registration tables for workshops.Ability to sit/stand a desk for extended periods of time.MINIMUM EDUCATION AND EXPERIENCEThree years work experience, preferably administrative work experience.Experience with CRM (Tessitura) and project management software (Asana) strongly preferred.Experience and proficiency with multiple software and database programs; advanced proficiency with Windows Office suite essential.Exemplary writing skills, along with experience crafting written communications for different audiences and purposes.Strong organizational skills.Proven attention to detail and accuracy.Strong presentational skills.Ability to work efficiently in a fast-paced, multiple-priorities environment.Ability to problem-solve on the job.Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.