Customer Support Agent

Our Team is Expanding!! Join us at Elev8 as an English Customer Service Agent! We're seeking individuals who are passionate about delivering exceptional service on a shift basis, including night shifts.The ideal candidate will be responsible for:Providing prompt and accurate responses to customer inquiries via email or chat.Understanding customer needs and to guide them in utilizing specific features.Cultivating strong, trusting relationships with customers through transparent communication.Ensuring the delivery of precise and complete information using appropriate methods and tools.Achieving personal and team targets for customer service and chat handling.Addressing customer complaints promptly, offering suitable solutions and ensuring follow-up for resolution.Maintaining records of customer interactions, process accounts, and manage documentation.Adhering to communication procedures, guidelines, and company policies.Demonstrating proactive engagement with customers and going the extra mile to assist them.Analyzing and reporting product issues, updating internal databases with technical information and customer discussions.Collaborating with team members by sharing feature requests and effective workarounds.Informing customers about new features, promotions, and enhancements.Coordinating with Payments and Risk & Fraud teams as necessary.Supporting the training of junior Customer Support Representatives when needed.Skill-sets and Requirements:Fluency in written and spoken English.Meticulous attention to detail.Previous experience in Customer Support or similar roles.Familiarity with the gaming industry is advantageous.Strong communication and problem-solving skills.Ability to handle multiple tasks simultaneously.Demonstrated patience in handling challenging situations.Basic computer proficiency.Clean police record.Ability to work autonomously and collaboratively within a team.Comprehensive training will be provided.Ready to embark on this exciting opportunity? Apply now and become a valued member of our team!