CSR - Customer Service Representative

Customer Service Representative (Full-Time) The Wilson Times – Part of Restoration NewsMedia The Wilson Times is hiring a Customer Service Representative to assist readers with subscriptions and classified ads in person, by phone, and by email. This role serves as the first point of contact for resolving print and online delivery issues and works closely with management and local post offices to ensure excellent service. Responsibilities: Answer customer inquiries Resolve subscription and delivery concerns Maintain accurate customer records Provide friendly, solution-focused support Assist with additional duties as needed Qualifications: 1+ year customer service experience Strong communication and multitasking skills Detail-oriented and dependable Proficient in Microsoft Word & Excel Able to lift up to 35 lbs Education: High School Diploma preferred Location: On-site (not remote) EOE. Background check required. Drug-free workplace. Job Type: Full-time Pay: $10.00 per hour Benefits: Paid time off Education: High school or equivalent (Required) Experience: customer service: 1 year (Preferred) Work Location: In person