ASSISTANT MANAGER

Assistant ManagerIf you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Management Member for a Dunkin'/Baskin Robbin franchisee is a great career choice. Our team is committed to making our guests' day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award-winning franchise!We are looking for Assistant Managers, who are 18+ and will be responsible for coaching crew members throughout their shift to execute Dunkin'/Baskin operational standards and deliver a great guest experience.Assistant Manager Responsibilities:Work in a team environmentSupport a respectful team environmentCommunicate shift priorities, goals and results with team membersSupport the training of crew members as requestedProvide coaching and feedback to crew membersMaintain operational excellenceCreate and maintain a guest first culture in the restaurantResolve guest issuesEnsure brand standards, recipes, and systems are executedMaintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state lawsDrive profitabilityDrive sales goals and resultsExecute restaurant standards and marketing initiativesManage cash over/short during shiftEnsure all products are prepared according to brand standardsDrives Sales Growth:Takes accountability for understanding all in store marketing promotionsExecutes new product roll-outs including selling to guests and product executionEnsures the restaurant is well maintained including cleanliness during shiftUtilizes appropriate suggestive sellingBrings product issues to the attention of restaurant managerCompetencies:Guest focusUnderstands and exceeds guest expectations, needs and requirementsDevelops and maintains guest relationshipsDisplays a sense of urgency with guestsSeeks ways to improve guest satisfaction; asks questions, commits to follow-throughResolves guest concerns by following brand recommended guest recovery processPassion for resultsSets and maintains high standards for self and others, acts as a role modelConsistently meets or exceeds goalsContributes to the overall team performance; understands how his/her role relates to othersProblem solving and decision makingIdentifies and resolves issues and problemsUses information at hand to make decisions and solve problems; includes others when necessaryInterpersonal relationships & influenceDevelops and maintains relationships with team without violating the fraternization policy.Operates with integrity; demonstrates honesty, treats others with respect, keeps commitmentsSkills/Qualifications:Restaurant, retail, or supervisory experienceMath and writing skillsBasic computer skillsHigh school diploma or equivalent