Manager, Clinical Operations & Technology

Position: Manager, Clinical Operations & Technology (On-site / Registered Pharmacist)Department: Asembia TechnologyReports To: VP, Patient and Physician EngagementPrimary FunctionThis role is responsible for clinical support and customer success using Asembia’s technology, which includes managing and/or providing consultative services regarding the features and modules within Asembia-1 pharmacy system, overseeing the utilization and enhancements of Asembia-1 by external clients, delivering pharmacy technology demonstrations to potential clients and assessing their needs, continually working with existing partners to manage their software implementation process and providing ongoing account and software support during and after business hours, and communicating client feedback to supervisor and executive team. This role is pivotal in the ongoing relationship with the client and acts as a business architect providing insights on best practices on the ability of the application.Job Scope And Major ResponsibilitiesConsult on or manage the Workflow, Tasks and Clinical Consult module functions in Asembia-1 by ensuring clients’ business needs are met.Capable of complete preparation, including but not limited to, the writing, reviewing and editing of electronic, clinical and pharmaceutical documentsUnderstands clinical data and uses text, tables, and figures as appropriate to accurately and effectively convey key messages Act as a Subject Matter Expert for features within Asembia-1 including but not exclusive to Clinical Consult, Workflow pages, Task pages, Reach functions and Enrollment functionsTrain clients on the use of current functions, enhancements, and new features within Asembia-1Monitor internal and external compliance of manufacturer programs, participate in discussions with key contacts to ensure program deliverables are met, continually work to improve program outcomesProvide pharmacy technology demonstrations to potential clients when necessaryProvide Asembia-1 software support during business hours as well as on-call after-hour support Work with client to understand requirements and propose possible solutions when applicable Support Help desk and A1 IT Team with root cause analysis and resolution of production support ticketsAct as Business Architect to review project documentation and ensure requirements are correct and meet the client’s needsProvide support for QA and UAT testing to ensure enhancements are fit for client useMaintain productivity and efficiency while appropriately prioritizing workloadMaintain accurate and thorough records of client information and client interactions and ensure confidentiality of client and company informationIdentify and overcome client objections or disinterestChoose the appropriate communication style for each client and adapt, if neededEnsure client satisfaction and communicate client needs to senior staff membersOther duties as assigned by supervisor Compliance with the provisions of the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended (“HIPAA”)Minimum Requirements An active license to practice pharmacy in the USStrong command of the English languageDemonstrated experience in Medical Writing or Patient CounselingAbility to translate clinical language into laymen’s termsExperience in customer relationsExperience supervising staffPreferred skills/qualifications:Specialty and community/retail pharmacy experienceAccount management experienceBasic IT/Programming knowledgePrior sales or call center experiencePrior training in sales or marketingExcellent written/verbal communication and customer service skillsExcellent documentation skills and diligent follow-upDemonstrated ability to work successfully with minimal supervisionAbility to work in a team environment, building strong cross-functional relationshipsDetail-oriented, works well under pressure, quick thinker, and a collaborative team playerFamiliarity with specialty accreditation criteria (e.g. URAC or ACHC)Understanding of System Development Life Cycle methodologiesUnderstanding of basic Project Management skillsAsembia is committed to Equal Employment Opportunity (EEO) and to compliant with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, gender identity and expression, citizenship, genetic disposition, disability or veteran's status or any other classification protected by State/Federal laws.