Cloister Room Attendant
Summary
Responsible for the overall cleanliness of assigned rooms/suites. Reports maintenance deficiencies in order to maintain rooms/suites in compliance with standards.
Essential Functions
Clean rooms/suites, as assigned, which includes: making beds, cleaning bathrooms, dusting, vacuuming and washing windows / tracks.
Report rooms as clean and available.
Report maintenance deficiencies in order to maintain room in compliance with hotel standards.
Strip dirty linens and towels and remove used amenities from the room/suite.
Maintain the Room Attendant’s cart stocked. .
Greet guests immediately with friendly/sincere acknowledgement.
Replenish linen and guest amenities.
Clean balconies, if applicable.
Respond to special requests by guests (such as providing extra amenities or service time requests).
Supportive Functions
Provide customer service to guests, including information about the hotel services, activities and local attractions.
Assist co-workers, as requested.
Internal Relationships
Reports to Director of Housekeeping, Assistant Director of Housekeeping, Housekeeping Manager & Housekeeping Supervisor.
External Relationships
Regular contact with Guests and other Housekeeping Associates.
Qualifications
Education/Experience Requirements
High School graduate or equivalent preferred but not necessary.
6 months to 1 year cleaning experience in housekeeping or janitorial services preferred.
Physical Requirements
Sitting (Rare)
Walking/Standing (Constant)
Climbing stairs (Occasional)
Crouching/Bending/Stooping (Frequent)
Reaching (Frequent)
Grasping (Frequent)
Pushing/Pulling (Constant up to 100+ lbs.)
Near Vision (Constant)
Far Vision (Constant)
Hearing (Constant)
Talking (Occasional)
Smell (Constant)
Lifting/Carrying (Frequent up to 50+ lbs.)
Travel (Never)
Notice:
The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.
Upon employment, all employees are required to fully comply with hotel rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subjected to disciplinary action, up to and including termination of employment.