Customer Experience Representative

*Job Summary* Cotronics is seeking a dependable and personable *Customer Experience Representative* to support our customers and assist with order processing, customer correspondence, and day-to-day customer service needs. The ideal candidate is organized, detail-oriented, comfortable communicating by phone and email, and able to learn new systems and product information quickly. This position works closely with customers and internal departments to ensure orders and customer requests are handled accurately and efficiently. *Responsibilities* * Respond to customer inquiries by phone and email in a professional and helpful manner. * Receive and process customer orders, purchase orders, and related information. * Provide customers with product and pricing information using company catalogs and price lists. * Enter and maintain accurate customer and order information in company systems. * Review customer records and follow up to obtain missing or incomplete information. * Assist with resolving customer questions or concerns and escalate issues when appropriate. * Coordinate with internal departments, including Quality Assurance and other teams, to address customer needs. * Prepare customer correspondence and documentation, including pro forma invoices when required. * Perform general administrative duties including data entry, filing, document preparation, and recordkeeping. * Complete other projects and responsibilities as assigned. *Qualifications* * High school diploma or equivalent required. * At least 1 year of customer service experience. * Strong verbal and written communication skills. * Professional and comfortable communicating with customers by phone and email. * Strong organizational skills and attention to detail. * Proficiency with Microsoft Office, particularly Excel, Word, and Outlook. * Comfortable learning and working with computer systems and order-entry software. * SAP experience is a plus. * Strong problem-solving and time-management skills. * Dependable, flexible, and able to work collaboratively with others. *What We're Looking For* We're looking for someone who is personable, dependable, organized, and a quick learner. You should be comfortable speaking with customers, working on a computer throughout the day, managing multiple requests, and taking the initiative to follow through when additional information is needed. Pay: $22.00 - $24.00 per hour Expected hours: 35.0 per week Benefits: * 401(k) * Health insurance * Paid time off Work Location: In person