Customer Service Representative

Job DescriptionPeterson Scharck & Associates is seeking a Customer Service Representative to join our team. The primary responsibilities include entering and managing customer orders for our commercial lighting products. Our company prides itself on excellent customer service, and the applicant for our CSR position should reflect that professionalism and customer-oriented attitude.Duties and ResponsibilitiesProcess customer ordersConfirm complete and correct information is included on all ordersTrack orders to make sure they will meet the customer’s timelineCommunicate shipping dates and tracking information to the customerProvide product informationAssist in the resolution of technical issuesProcess warranty requestsProcess invoices to the customerCoordinate all communication between the manufacturer and the customerRequirements And QualificationsHigh school diploma or equivalentPrior customer service experienceProficient with Microsoft Office Suite (Word, Excel, Outlook, Teams)Highly organized multitaskerWorks well within the teamAttention to detailsExcellent time management and communication skillsWillingness to learn and grow within the companyCompany DescriptionPeterson Scharck & Associates is a leading lighting and lighting controls manufacturer's sales representative located in Houston, TX. Our mission is to provide the best value in lighting and lighting controls systems solutions to the design and construction community in the greater Houston and Southeast Texas region. We do this by combining our industry leading architectural and commercial brands with the expertise and creative talent of our professional staff to transform our clients' challenges into practical and affordable solutions which achieve both design and performance intent.Peterson Scharck & Associates is a leading lighting and lighting controls manufacturer's sales representative located in Houston, TX. Our mission is to provide the best value in lighting and lighting controls systems solutions to the design and construction community in the greater Houston and Southeast Texas region. We do this by combining our industry leading architectural and commercial brands with the expertise and creative talent of our professional staff to transform our clients' challenges into practical and affordable solutions which achieve both design and performance intent.