Client Success Associate (Remote)

Job Title: Client Success Associate (Microsoft Business Applications)Location: Fully Remote USAEmployment Type: Full-TimeAbout the Role:We are looking for a highly collaborative and communicative Client Success Associate to join our team in downtown Chicago. In this role, you will work closely with the Microsoft team to understand client business challenges and help propose tailored solutions within the Microsoft Business Applications platform (e.g., Dynamics 365, Power Platform).You’ll report to one of our Client Success Managers and play a key role in ensuring a smooth Client onboarding experience, coordinating internal and external stakeholders, and driving client satisfaction through a proactive and solution-oriented approach. This is a remote first role, with a hub in Chicago and 30 work from anywhere days.Key Responsibilities:Partner with Microsoft sales and success teams to understand client goals and business pain points and drive more net new engagements to ImperiumOwn the sales and onboarding journey for new clients, ensuring a seamless transition from sales to deliveryCollaborate with technical, solution, and marketing teams to propose solutions using Microsoft Business ApplicationsServe as the first point of contact for Microsoft, building trust and long-term relationshipsContribute to the improvement of our client success playbook and onboarding processesWhat We're Looking For:Strong interpersonal and communication skills – both verbal and writtenA background in sales or client-facing roles (preferably within tech or SaaS)Experience or familiarity with Microsoft Business Applications (Dynamics 365, Power Platform, etc.) is a plusA team-oriented mindset with a passion for solving client problemsOrganized, detail-oriented, and capable of managing multiple prioritiesBachelor’s degree or equivalent experience preferredWhy Join Us?Work at the intersection of client success and cutting-edge technologyCollaborate directly with Microsoft and enterprise clientsCommission and performance-based incentivesComprehensive benefits package (medical, dental, vision, 401(k), PTO)Be part of a fast-paced, mission-driven team in a prime downtown Chicago locationOpportunities for growth and development in the Microsoft ecosystem