Guest Service Agent

Benefits/PerksFlexible SchedulingCareer Advancement OpportunitiesCompetitive CompensationJob SummaryWe are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions.The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a "people person" with a passion for providing exceptional customer service, we want to meet you!ResponsibilitiesGreet every guest with a smileAssist guests with the registration processAnswer phone calls and take messages accuratelyAnticipate the needs of guests and build rapportRespond to guest concerns and resolve them appropriately, escalating to management when necessaryMaintain accurate records of registration and payment informationEnsure compliance with health and quality standardsQualificationsHigh School Diploma/GED requiredFamiliarity with hospitality industry standardsKnowledge of front desk operations and proceduresProficient in English; knowledge of other languages is a plusAbility to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situationsAbility to demonstrate genuine care for customers and employeesAbility to work in a fast-paced environment