Mental Health Clinic Administrator

GENERAL FUNCTION: The position involves providing overall support to the Mental Health Clinic teams at Support Solutions. In order to perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities assistance with performing the essential functions of this position. ESSENTIAL FUNCTIONS: Assist with marketing efforts to continue Mental Health Clinic growth Assist with scheduling appointments Assist with admissions and discharges Verify Patient(s) Insurance Assist with setting up services in other SUPPORT SOLUTIONS locations Assist with developing procedures to optimize efficiently and workflow. Maintain compliance with the state outpatient mental health facility licensure standards. Maintain compliance with CARF standards, including standards relating to documentation, service standards, data collection, and training. Work with clinical staff to prepare documentation for state surveys, Tenn Care audits, licensure visits, CARF credentialing, and other scheduled reviews of departmental service quality. Work with QA to ensure timely completion of plans of correction that result from external reviews.This includes consultation with QA staff around the best ways to meet any performance shortfalls, as derived from a working knowledge of the relevant regulations and standard of care. Understand minimum requirements for relevant billable managed care service codes and ensure that documentation for services rendered will withstand an external audit on those requirements. Ensure trending and relevant statistics around departmental functioning, such as billing efficiency, clean claim and denial rates, wait list times, revenue-per-staff, etc. are completed. This also includes gathering and tracking outcome-related agency data, such as information on goal completion, access to services, etc. as required by CARF and other regulatory bodies. Have a working knowledge of the electronic medical records systems used by the corporation, defined as sufficient understanding of the systems to train new clinicians on the programs and consult with established clinicians to resolve minor problems. Assist in the revision of policies and procedures that have a relevant mental health interface within the corporation. Provide information to the leadership and development teams about administrative/financial issues that have the potential to impact growth or expansion (both positively and negatively) in both existing and potential markets. Maintain professional ethics, including appropriate boundaries and patient confidentiality. Display excellent communication and interpersonal skills OTHER FUNCTIONS: Exhibits behaviors and best practices that are consistent with the vision and values of Support Solutions. Practices safe work habits to eliminate and control potential safety and health hazards and to maintain a safe work environment. Attends all safety training as scheduled. Work as part of the team to ensure that Support Solutions Quality Management principles (Plan, Measure, Assess. Improve) are practiced and achieved. Operates Support Solutions and personal transportation in a safe and healthy manner. Performs other job related duties as may be assigned by designated and/or authorized staff. This job description does not list al the duties of your job. You may be asked by Supervisors, Managers or designated and/or authorized staff to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in the job description. Support Solutions reserves the right to revise this job description at any time. The job description is not a contract for employment and either you or Support Solutions may terminate employment at any time, for any reason. MINIIMUM REQUIREMENTS: Bachelors degree preferred, high school diploma or GED required. Licensed Practical Nurse is a plus. Experience working in the medical field to include physicians offices, hospitals, nursing homes, etc. Excellent communication skills; both written and verbal. Excellent typing skills. Good practical knowledge of Excel, Microsoft Office Suite and other computer software required. Must meet state and local requirements regarding criminal background check, sexual offender check, abuse registry, and felony offender list. Must meet all training requirements and keep training current. KNOWLEDGE, SKILLS & ABILITIES: Effective verbal and written communication skills Effective organizational skills, able to complete heavy workloads within established time frames, and perform with frequent interruptions and/or distractions Effective interpersonal skills, able to establish and maintain cooperative working relationships with others, ability to interact appropriately with others in various contexts and purposes Must be able to practice confidentiality in all matters pertaining to clients and employees Has effective time management in the office and in the field and adjust priorities quickly as circumstances dictate Can perform a variety of duties, often changing from one task to another, in a job that may require significant differences in technology, techniques, environmental factors, physical demands, or work situations. A working knowledge of community resources Keeps a professional appearance Able to follow instructions and work independently Have a thorough knowledge of computer software programs needed to complete job tasks Have a general knowledge of office machines. (Fax, Printers, Copiers, etc.) Understands protocol when working with individuals with developmental disabilities. Thorough knowledge of rules, regulations, policies, and procedures. Possess a high degree of leadership and a lead by example mindset, make appropriate job decisions following standard office policies and procedures, recognize an emergency situation and take appropriate action, think through the consequences of a decision prior to making it. MEDICAL REQUIREMENTS: Employee must also provide any medical records required to comply with regulations in force through any governing entity related to business operations and to meet policy and procedure requirements of Support Solutions. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. This position is full time and may require additional hours over 40 per week. She/he is expected to be available outside of normal office hours for necessary and urgent company matters. Body Positioning: The employee is regularly required to stand and/or walk for prolonged periods of time. She/he may also be required to sit for short or long periods of time while completing other duties and responsibilities. There is also a requirement to be able to occasionally stoop, kneel, or crouch and to reach with the hands and arms. She/he must be able to drive/travel for short periods of time to attend meetings, trainings, or perform site visits or for longer trips that will require overnight stays to attend meetings and training workshops. Body Movements: The employee must have a full range of body movements including the use of his/her hands to handle computers and other office equipment. The ability to bend the body, to reach for objects, and to crouch when needed are also required. Body Senses: The employee must have command of all five senses: sight, hearing, touch, smell, and taste. Specific vision abilities required include close vision, distant vision, and depth perception. These vision requirements in each area must be sufficient to shift in focus from reading dossiers and operating office equipment. There is also a requirement to talk and listen for prolonged periods both on the telephone and face to face. Strength: The employee must have the ability to occasionally lift up to 20 pounds. LICENSES/CERTIFICATES: Licensed Practical Nurse Valid Driver License Valid automobile insurance (this must be maintained throughout employment if using personal vehicle for company business.)