Medical Assistant ( M-F 8am-5pm) @ Covington

Crossover Health Medical Assistant Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcarePrimary Healthbuilt on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover's Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-soundin-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.Job Summary The Crossover Health Medical Assistant role is a key player in creating the unique patient experience we seek to deliver. The Medical Assistant provides clinic guests with above-and-beyond service to ensure an exceptional patient experience. As a Medical Assistant, you ensure that guests are delighted and happy from the moment they step into the clinic and continue to extend the service experience beyond the clinic walls to ensure superior service delivery.Clinical ResponsibilitiesTake medical histories, measure patient vitals, and other pertinent information to assist the clinician with care of the patient.Handle inventory, orders, and replenish medical supplies and materials.Provides phlebotomy services and immunization services.Performs other duties as assigned.Member Service ResponsibilitiesWelcomes each member and handles all member interactions with the highest level of hospitality and professionalism.Demonstrates a commitment to quality, delivering uncompromised service and outcomes.Accommodates special requests for member support whenever possible and helps to promptly resolve member questions.Assists with assigned projects and special provider or patient requests.Assists with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery.Processes transactions required to begin or complete the visit.Demonstrates an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members.Engages with members by answering calls, scheduling appointments, responding to emails, and following up with member needs.Collaborates with providers and staff members to deliver an exceptional seamless patient-centered care experience.Performs other duties as assigned.Required QualificationsGraduate of an accredited medical assistant or surgical technician program.Minimum of 2 years comparable clinical back office medical assistant experience.BLS (Basic Life Support) certification required.Preferred QualificationsExcellent computer skills and familiarity with Microsoft products.Reading, writing, and excellent oral proficiency in the English language.Strong organizational and follow-through skills.Excellent communication and interpersonal skills.High level of ownership, accountability and initiative.Proven organizational skills, great interpersonal skills, and ability to work as a key team member.Comfort and efficiency with multi-tasking, issue resolution, and conflict management.Physical Job RequirementsMay require standing, walking and sitting for extended amounts of time.Occasionally lift and carry items weighing up to 50 lbs.Manual and finger dexterity and hand-eye coordination.Includes full range of body motion including potential of handling and lifting patients.Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with patients and team members.