IT Administrator

The IT Administrator will handle the day-to-day configuration, administration, and troubleshooting of all information technology at Realized as well as create policies and offer recommendations for improvement. It is a position of high trust requiring administrative access to some of the most sensitive IT systems in the company. Essential Functions Administers, maintains and supports the Realized Office365 account along with all associated productivity systems: email, calendar, contacts, shared folders, and backups. Primary point of contact for IT at Realized. Provides internal helpdesk functions to staff and provides hands-on assistance for various technology and IT projects. Manages network operations and responsible for local IT vendor, contract and outsourcing management Manages and maintains software and hardware, including telephony and cloud-based products used by the business Ensures computer equipment, hardware and software are updated to meet organizational needs. Recommend, presents, and implements technological alternatives to streamline functions and improve productivity including new hardware, software, networking components or services. Works with the Operations team on technology selection and configuration for the Realized office and virtual work environment. Ensures technology documents/certificates such as product registrations, SSL certificates, maintenance agreements, service contracts, etc. related to technology operations and/or technology service are evaluated, updated, and processed Develop, implement, and maintain policies and goals that support the organization’s IT needs Create and maintain systems administration standard operating procedures. Develop policies and procedures consistent with SOC2 compliance and works with third-party consultants on SOC2 compliance review Ensure proper functioning of the information processing system and oversees necessary upgrades Analyze technology requirements and develop functional specifications. Conducts comparative analysis and competitive bidding when necessary Prepares monthly scorecard reports to track progress. Ensures compliance with all software licensing agreements. Manages and safeguards software media and associated licenses; Tracks software versions and maintains centralized software use log Ensures for the availability, continuity and security of data and information pertaining to the organization Ensure the rigorous application of information security and information assurance policies, principles, and practices in the delivery of systems administration services Prepares, maintains and tests a technology disaster recovery plan Provide Escalation Status Notification on Service Impacting Events Maintains knowledge on current technology by reading technology books, evaluating new technologies and attending relevant seminars and training sessions Required Education and Experience Bachelor's degree in information systems from four-year college or university and one to two years related experience and/or training; or equivalent combination of certification and experience 2 to 4 years of experience in Office365 administration, including Exchange, SharePoint, Active Directory and Security Centers Knowledge of SOC compliance framework and requirements Hands-on experience in troubleshooting hardware and software Knowledge of current technology trends, such as current infrastructure technologies, protocols and standards Experience in disaster recovery and backup Preferred Education and Experience Knowledge of computer networks, network administration and network installation. Database management skills with ability to produce reports Prior experience managing enterprise CRM (Salesforce, Hubspot) Additional Qualifications Excellent interpersonal skills and the ability to effectively communicate and interact with multiple departments and customers to assure IT services meet business requirements Strong dedication to customer service Excellent and creative problem-solving skills Supervisor Responsibilities: None XwloYhIVEO