Client Service Representative

Come join our team. Our client is looking for a Client Service Representative for an 11-month contract in Davie, FL 33314.Our client is a global, values-driven corporation that leads the communications, automotive, and media industries. Apply today to be on a team that disrupts industries and builds a better future for the next generation.Contract Duration: 11 MonthsRequired Skills & Experience1-2 years of experience in Customer Service. Multitasking skills. Strong Communication Skills. Spanish Speaker preferred Calm under pressure Organization skills. What You Will Be Doing Daily ResponsibilitiesPartner with all parties informed of the status of open issues, and will work closely with escalation partners to identify, document, and monitor any and all exceptions to the standard processes to create a list of best practices. Maintaining relationships with existing customers includes problem-solving, consulting with dealers, and educating them about Manheim and ancillary partners. Part of this process will include identifying, assessing, and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim Partners. May work across other departments to train on resolving different client issues. Provide responsive, timely telephone, chat, and email support. Personally act as the single point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts). Oversee/monitor the resolution of all problems, regardless of delegation to other departments Applicants must be currently authorized to work in the US on a full-time basis now and in the future.Posted By: Joelyn Pasternack