Senior Manager, Technology Governance

Category/Area of Expertise: IT & TechnologyJob Requisition: 500590Address: USA-NC-Salisbury-2110 Executive DriveStore Code: OCIO - Budget & Financial Mgmt (5175549)Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.Primary PurposeTechnology governance is a critical enabler of how we operate, scale, and manage risk across our IT organization. As we continue to modernize and evolve, this role plays a key part in strengthening our governance practices in a way that drives clarity, accountability, and consistency-without slowing teams down.As a Senior Manager, Technology Governance you will lead core components of the governance program, including policy and process management, second line monitoring, and audit workstreams. You'll help translate enterprise governance direction into actionable, scalable practices-ensuring teams can confidently operate within clear guardrails.This role is highly collaborative, partnering closely with Internal Audit, Information Security, and Technology leaders. You'll drive adoption, deliver meaningful insights through metrics, and continuously improve how governance is embedded into day-to-day ways of working. If you're motivated by bringing structure to complexity and influencing how teams manage risk and operate effectively, this role offers the opportunity to make a meaningful impact across the organization.Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office location for this role is Salisbury, NC.Applicants must be currently authorized to work in the United States on a full-time basis. Key ResponsibilitiesOwn and manage the policy and process portfolio for assigned domains, including drafting, approvals, exception management, and annual attestationsLead second line monitoring for key controls, coordinating evidence collection, sampling, and testing while providing independent, constructive challenge to first line teamsManage audit engagements end-to-end for assigned areas, including readiness, walkthroughs, controls mapping, findings tracking, and remediation supportOperate or co-lead governance forums (e.g., Change, Architecture, Data guardrails), ensuring adherence to standards and visibility to exceptionsMaintain and continuously improve governance knowledge assets (playbooks, SOPs, FAQs, decision logs), ensuring version control and accessibilityDevelop and deliver KPI and KRI reporting, analyze trends, and recommend actions to strengthen governance effectivenessDrive continuous improvement across governance processes, tools, and technologies to increase efficiency and adoptionPartner with Technology and business leadership to align governance practices with roadmaps, priorities, and planning processesEnsure alignment with regulatory and internal requirements, reinforcing a security-first and compliance-minded cultureManage budgets, vendor partnerships, and tools that support governance, risk, and knowledge management capabilitiesBuild, develop, and lead a high-performing team, fostering engagement, accountability, and strong delivery across initiativesInvest in talent development and succession planning, supporting career growth and leadership readiness within the teamQualifications10+ years of progressive Technology experience, with a track record of delivering results in governance, risk, audit, or related areas3+ years of leadership experience, including mentoring, coaching, or managing team members in complex environmentsBachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience)Strong financial acumen, problem-solving, and decision-making skillsAbility to influence and collaborate across teams, with strong communication and stakeholder management skillsProven ability to lead and deliver outcomes on complex, cross-functional initiativesExperience translating business objectives into effective governance and risk management practicesWorking knowledge of control design and testing, audit lifecycles, exception management, and governance processesFamiliarity with GRC and/or knowledge management platformsPreferred QualificationsMaster's degree in a relevant disciplineCertifications in IT service management, process improvement, or risk/governance (e.g., ITIL, Six Sigma, CISA, CRISC)Experience supporting enterprise architecture, cloud, or cybersecurity initiativesBackground in large-scale, complex organizations or transformationsFamiliarity with platforms such as ServiceNow GRC/IRM, Archer, or similar toolsExperience operating in retail or similarly distributed, customer-centric environmentsAt Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.